Today on Total Retail

Businesses, especially those in the service and retail sectors, know all too well the consequences of hiring the wrong employees. Workplace misconduct like theft, violence, harassment and other disruptive behaviors can wreak havoc on a company's bottom line. Take employee theft, for example. This category of misconduct is accompanied by a $50 billion dollar a…

Just about any retailer or brand marketer is going to like the idea of using technology to better understand how consumers shop a store. But what they don’t tend to like is any possibility that the technology being used will upset and even alienate those shoppers. Stories regularly find their way into mainstream media about…

Costco's longtime CEO Craig Jelinek is stepping down from the company after the warehouse club’s spree of pandemic- and inflation-fueled growth. The company said Wednesday that Ron Vachris, its current chief operating officer, will replace Jelinek. The change will take effect Jan. 1. In a company press release, Costco said the two executives have worked together over nearly…

Vanathy Lakshmi is vice president of product and experiences at JCPenney, leading the iconic American brand through a major transformation. Lakshmi recently spoke at Total Retail Tech in Denver, delivering a keynote on strategies for better managing people, processes and technology. In this video interview from the event, she shares more about her role at JCPenney, how…

As store shelves fill with fall favorites, it’s hard to ignore the beginning of the U.S. winter holiday shopping season — and the uptick in American spending that typically goes with it. The frenzy from late September through the new year is a well-established critical time for retailers, which count on the “Golden Quarter” for a…

In the ever-evolving landscape of holiday shopping, consumers' behaviors and priorities are set to change this year. To stay competitive, brands must closely examine these shifts and tailor their strategies accordingly. A recent survey uncovered a few key trends that are expected to reshape the holiday shopping experience. Change in Delivery Expectations Once a significant…

Following Amazon.com's Prime Big Deal Days, all eyes will be on the performance of the company. The 2022 Big Deal event didn’t generate the same amount of buzz as that year’s July Prime Day, as shoppers placed smaller orders and purchased lower-priced items, with inflation being cited as a major factor for shoppers. This year’s…

Tupperware named the former CEO of Avon North America, OVME Aesthetics, and Spanx, Laurie Ann Goldman, as its new CEO earlier this week. CNBC reported shares of Tupperware closed 8 percent higher at $2.18 Tuesday following the announcement. In a statement, Tupperware board chair, Susan Cameron, called Goldman "a trusted and growth-oriented leader with extensive management experience…

Many CFOs don't have a firm grasp on how to budget for technology costs in a rapidly advancing ecosystem since, traditionally, finance and technology have operated in silos. This has got to change if CFOs are going to be able to budget for the true costs of technology. To glean some insights on how this…

For e-commerce brands, the holiday online shopping rush often comes with numerous opportunities. A seasonal window to gain the attention of new shoppers through discounts, drive higher conversion rates, and build stronger loyalty with current customers. This year, many retailers hope to maintain the e-commerce sales success they experienced during the pandemic, even though consumers…