Today on Total Retail

Amazon to Hire 100,000 Workers as E-Commerce Surges During Pandemic
September 15, 2020 at 11:13 am

Amazon.com said yesterday that it will hire another 100,000 workers to meet surging demand in the COVID-19 era, bolstering an already dramatic expansion of its workforce in 2020 and underscoring the massive shifts in online spending the pandemic has helped fuel. The latest hiring drive, which includes full- and part-time jobs, is the fourth largest campaign the Seattle-based…

Making Change: Put the Digital Customer Experience First 
September 15, 2020 at 4:37 pm

As the COVID-19 pandemic has changed the way we all shop, work and interact, the digital customer experience has solidified its place as the most important aspect of retail businesses. These past months, IT teams have been feeling more pressure than ever before to make each customer's digital interaction perfect. According to the recent Agents…

From Crisis Mode to Scaling Mode: What AI Can Do for Your Customer Service Team
September 15, 2020 at 4:15 pm

After years of steady growth, COVID-19 has massively accelerated e-commerce penetration. According to an eMarketer report, U.S. e-commerce sales will jump by 18 percent this year due to the impact of the pandemic. This increase in sales has obviously been a relief for retailers, but it’s also brought with it something less profitable and more…

Holiday Prep: Now is the Time to Enhance Your Online Pricing and Promotions
September 15, 2020 at 3:52 pm

The all-important holiday season is always a time of intense focus for retailers, but this year it should command more strategic attention than ever. With the added chaos created by the pandemic, all kinds of unprecedented uncertainties loom over the 2020 holidays. Now is the time for retailers to take a fresh and strategic look…

Is Too Much Choice Killing Retail?
September 15, 2020 at 10:15 am

Have you ever found yourself browsing Netflix in search of the TV show or film that fits perfectly with your mood? Even with nothing at stake, it’s often difficult to decide what to watch. We’re so overwhelmed by the plethora of options that we end up paralyzed — unable to get up off the sofa,…

Target Pledges to Increase Number of Black Employees by 20% Over 3 Years
September 14, 2020 at 9:21 pm

In conjunction with the release of a racial and gender breakdown of its team across all levels of the company, Target last week announced plans to increase representation of Black team members by 20 percent over the next three years by sharpening its focus on advancement, retention and hiring. Target said it has had diversity and inclusion…

Zappos Adaptive Offers a Solution for Disabled Shoppers
September 14, 2020 at 5:01 pm

In episode 264 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Dana Zumbo, business development manager at Zappos Adaptive, a division of Zappos that carries a wide range of adaptive clothing and shoes with unique features to fit a variety of needs. Listen as Zumbo discusses why Zappos launched its Adaptive program, how the initiative was sparked…

Lower Returns, Higher Sales: How E-Commerce Retailers Can Leverage 3D Scanning Technology
September 14, 2020 at 3:31 pm

Overall, e-commerce sales rose an incredible 16 percent in 2019, capping off an excellent upward trend throughout the past decade. While the COVID-19 pandemic has only boosted this growth, certain industries have taken a tumble despite the overall increase in online traffic. With so many of us wearing sweatpants and T-shirts every day, the fashion…

The Untapped Opportunity That COVID-19 Created for Store Associates
September 14, 2020 at 12:12 pm

The retail landscape looks completely different today compared to the beginning of 2020. COVID-19 has caused stores to shut down and employees to be furloughed. Retailers were already challenged before the pandemic began, and now many consumers are wary of returning to stores. Furthermore, social distancing regulations limit the number of people allowed in a…

Amid COVID-19, is it Finally Time for Off-Price to Prioritize E-Commerce?
September 14, 2020 at 11:27 am

It’s a question worth discussing as the unprecedented pandemic continues to strain the retail industry. Take, for example, TJX, the parent company of T.J. Maxx, Marshalls, and HomeGoods, which reported first quarter net losses exceeding $887 million after closing all of its stores and distribution centers over a two-month span in compliance with statewide lockdowns.…