Today on Total Retail

Retailers Invest in Store Associates as Labor Market Tightens
June 8, 2018 at 12:05 pm

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss retailers’ efforts to retain workers, particularly store associates, as the country's labor market tightens. Walmart's decision to offer a tuition subsidy to employees who enroll in college courses to earn degrees in business or supply chain management is the latest…

How to Create an Effective Personalized Marketing Strategy
June 7, 2018 at 3:19 pm

If you’re a retailer reading this article, there’s a 50 percent chance that within the next 24 months you expect to gain the ability to send precise messages to customers at exactly the right time based on their channel preferences. And for good reason. A Deloitte Digital survey found that nearly half of shoppers spend…

Lord & Taylor to Close 10 Stores, Including Fifth Avenue Flagship
June 7, 2018 at 2:19 pm

The Hudson’s Bay Co., continuing to suffer same-store sales declines across most of its divisions, is trimming costs by closing 10 Lord & Taylor stores, including its flagship location on Fifth Avenue in Manhattan. HBC revealed the planned closures as it reported a net loss of 400 million Canadian dollars, or $308 million, for the…

Dream Beard’s Secret to Cultivating Loyal Customers? Being Real
June 7, 2018 at 2:06 pm

Creating an authentic, real and honest connection with your customers is critical to acquiring their loyalty. This was a key takeaway from a session yesterday at IRCE 2018 in Chicago about building loyalty through high-touch customer service. Ryan Lane, founder and CEO of Dream Beard, a men’s product and lifestyle brand, detailed the company's efforts…

How Toad & Co. is Optimizing Inventory Management
June 7, 2018 at 3:18 pm

In the video below, recorded at IRCE in Chicago, Kelly Milazzo, vice president of operations at Toad & Co., a sustainable, organic and eco-friendly apparel retailer, discusses the brand's challenges in optimizing inventory levels across its multiple channels (wholesale, company-owned retail stores, e-commerce), and how a technology solution is helping to overcome them.

3 Big Reasons You Shouldn't Be Scared of Amazon
June 6, 2018 at 1:02 pm

Imagine a monster movie where the monster in question is played by Amazon.com, the e-commerce giant, and the everyday folks tasked with taking it down are played by small businesses all over the country. Here’s the twist: Instead of defeating the monster, both sides find an equilibrium, where the monster continues to loom over everyday…

Howard Schultz to Step Down as Starbucks Executive Chairman
June 6, 2018 at 1:38 pm

Howard Schultz, Starbucks executive chairman and former CEO credited with the brand's extreme growth, is stepping down from his position at the end of the month — with an eye toward a potential career in politics. The New York Times reports that while Mr. Schultz, 64, typically bats away speculation about his political ambitions with an…

The Challenges in Delivering an Enticing Digital Retail Experience
June 6, 2018 at 12:02 pm

Futurum Research principal analyst Dan Newman said it best: “Retailers are no longer selling things. They’re selling the experience of buying those things.” The new consumer expectation is one of instant, coordinated, automated and personalized shopping experiences in an omnichannel fashion. It’s no wonder retailers are racing to digitally transform, and their challenges are many.…

Tapping Into the Power of Physical Signage for Retail Businesses
June 6, 2018 at 11:34 am

Signage is something the average customer doesn’t think about when pulling up to a store, but without it, most customers wouldn’t know whether they were in the right place. From a business perspective, getting your signage right requires more than merely making it visible. How to Make the Most Out of Physical Signage Physical signage,…

Rue La La Buys Gilt Groupe From Hudson's Bay Co.
June 5, 2018 at 9:07 am

Rue La La, under parent company Kynetic, has acquired Gilt Groupe from Hudson’s Bay Co. to create one large flash sales entity called Rue Gilt Groupe. After merging, the companies are slated to reach $1 billion in sales. The combined group will be the fourth largest player in the flash sales space, according to Rue La…