Training

On a busy retail floor during peak sales season, it’s difficult (if not impossible!) to pull a veteran employee away from critical duties in order to train a new recruit. Thankfully, human resources has a new technology at their disposal to scale trainers: virtual reality (VR). Not only is VR effective in scaling training programs,…

For the second year in a row, Axonify has released the results of its annual State of Workplace Training Study, conducted in December 2017 by global market research firm Ipsos. The study’s goal was to gain a comprehensive view of workplace training across different industries, including retail, and highlight the importance of providing the right kind of training to drive measurable business results.

In episode 125 of Total Retail Talks, Chad McIntosh, vice president of asset protection and risk management at Bloomingdale's, shares how the upscale department store chain is using gamified learning technology to help store employees minimize safety incidents and theft, saving it millions in the process.

Ah, the holidays, considered by many to be "the most wonderful time of the year." However, retail managers across the nation who face long hours, new hires and potentially cranky consumers might beg to differ during retail’s holiday rush. Unfortunately for them, there's no way to avoid the holiday rush. Whether you run a brick-and-mortar…

An overwhelming majority (95 percent) of U.S. consumer goods and retail CEOs are confident about the growth outlook for the global economy, the industry and their companies over the next three years, despite potential technological risks, according to a recent survey by KPMG LLP, the U.S. audit, tax and advisory firm. In other parts of…

Recently, we co-authored an article about baby boomers and millennials, and how and why they do or don’t co-exist in the workplace. This article is actually an outgrowth of our prior research, as well as the lack of substantive research around the topic. Our research for this article leads us to rethink the ways that…

Everyone remembers playing broken telephone as a kid; one person whispers a message to another down the line, and by the time the words make their way to the end, information is lost, added and often completely unrelated to the original version. For many retailers, this is exactly what’s happening between corporate office and front-line…

Retailers around the world are focused on creating an enhanced in-store shopping experience with passionate sales associates who have intimate knowledge of products and drive engagement on the sales floor. This investment in time and resources are done with the understanding that increasing sales relies on increased customer satisfaction, units per transaction, visual merchandising and…

Last week, Wal-Mart gave a share of more than $157 million to more than 850,000 employees in the U.S. These cash bonuses were based on their stores’ performance in the fourth quarter. The bonuses were awarded on the heels of Wal-Mart U.S. recording its strongest comp sales performance of the year in the fourth quarter…