Training

Sephora closed 400 stores across the U.S. earlier this year for an hour-long diversity and inclusion training following claims of racial profiling in-store. While certainly a necessary action for the cosmetic retailer to take, a sensitive and inclusive workforce isn’t built in an hour. It takes a complete overhaul of attitudes, behaviors and practices for…

Amazon.com announced yesterday that it plans to retrain one-third of its U.S. workforce in new skills to help employees advance in their careers, reports CNBC. This effort would retrain approximately 100,000 workers by 2025, and Amazon employees would volunteer to take part in the programming, most of which will be free of cost. Amazon said…

Good customer service is a core driver of retention, as 75 percent of consumers would stop doing business with a brand if they had a bad experience or received poor customer support. According to a recent Gartner report, on average, 18 percent of total marketing budgets is spent on customer experience (CX) initiatives, and CX,…

In episode 191 of Total Retail Talks, Executive Editor Joe Keenan speaks with Liz Thompson, chief people officer at Southeastern Grocers, one of the largest conventional supermarket companies in the U.S. Listen in as they discuss Southeastern Grocers’ partnership with Axonify, a microlearning platform, and how Axonify’s technology has improved employee training and communications. This episode…

Total Retail is excited to present to you its 50 Best Retail Tips of 2018! For the past several years, the Total Retail editorial team has spent time in the fourth quarter poring over the work of our expert contributors to identify the 50 very best tips of the year, and 2018 was no exception. We…

Here are six actionable ways to build and sustain a thriving employer brand and culture today.

No matter the role, the success of seasonal employees depends completely on the training systems used to get them up to speed.

Herman Miller, a designer, manufacturer and retailer of office and home furniture, is tapping IBM Cloud Video’s live streaming video technology to connect with its network of 134 independent dealers operating from 247 different locations in the U.S. As retailers and brands continue to pivot to omminchannel strategies to compete with Amazon.com, these companies are…

They say one man’s fortune is another’s opportunity. As Toys"R"Us auctions off 30-plus properties and shutter hundreds more following its recent bankruptcy, other retailers such as Target, Aldi and Big Lots are lining up to bid massive amounts of money with the hopes of expanding their physical presences and upping foot traffic. Across the retail…

On a busy retail floor during peak sales season, it’s difficult (if not impossible!) to pull a veteran employee away from critical duties in order to train a new recruit. Thankfully, human resources has a new technology at their disposal to scale trainers: virtual reality (VR). Not only is VR effective in scaling training programs,…