Training

A Major Clothing Retailer Forgets That EX Drives CX
February 28, 2020 at 3:06 pm

A recent article in The New York Times looked at life in retail during the recent holiday selling season. It centered on a busy Manhattan store of a big, well-regarded apparel chain and one of its merchandising managers. I wasn’t surprised to read the retailer equipped employees with several apps to expedite sales and keep…

Target is Staffing Up for the Holidays in an Effort to Beat Amazon. Will it Work?
December 4, 2019 at 12:04 pm

The holiday shopping season looks a lot different in the age of Amazon.com. Retailers are battling to win shoppers back from the online shopping giant, and for companies like Target this means adding staff. The Minneapolis-based retailer recently announced plans to hire a staggering 130,000 seasonal staffers to handle things like restocking and customer service…

3 Ways Your Onboarding Isn’t Setting Seasonal Hires Up for Success
November 6, 2019 at 12:47 pm

In the time it takes you to read this sentence, a crop of talented seasonal employees received job offers from your competitors. And that means the highly coveted pool of seasonal retail talent just got even smaller — a situation that’s only intensifying as the U.S. unemployment rate continues to hover around a near-historic low…

Retrain, Refit, and Reinforce: The Future of Retail Employees in the Age of E-Commerce
October 21, 2019 at 11:41 am

While online shopping is growing in popularity, according to a 2018 NPR survey, 56 percent of consumers stated they appreciate the in-person experience over e-commerce. That means that today's in-person consumer is looking for a more bespoke buying experience, which puts pressure on brick-and-mortar retailers to provide the optimal in-store customer experience. This shift in…

Retail Hiring, Training and Retention Strategies for the Holiday Season
September 13, 2019 at 12:36 pm

In this week’s Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss hiring strategies for retailers, as written in a recent article featured on Total Retail, “How to Attract and Retain Gen Z Talent in a Tight Labor Market,” by Aaron Schwarzberg, chief operating officer of Learning Tribes. Younger workers expect more from…

How to Attract and Retain Gen Z Talent in a Tight Labor Market
August 28, 2019 at 11:32 am

Competing for and securing top talent is more difficult than ever, as job seekers benefit from a buyer’s market and low unemployment across the nation. Retailers are faced with the increasingly complex challenge of attracting and retaining the newest top talent while also keeping a multigenerational workforce happy. This requires flexibility around creating solutions to…

The Majority of Back-to-School Shopping Will Take Place In-Store: Are Retailers Ready?
August 22, 2019 at 10:17 am

The back-to-school (BTS) shopping season is well underway, with total retail sales projected to reach a whopping $27.8 billion. However, despite claims that Amazon.com is destroying retail, more than half of U.S. consumers are planning to shop for supplies in-store instead of online this year. So, what does this mean for brick-and-mortar retailers? The BTS…

How Retailers Can Condition Their Workforce for Inclusivity and Diversity
August 15, 2019 at 9:50 am

Sephora closed 400 stores across the U.S. earlier this year for an hour-long diversity and inclusion training following claims of racial profiling in-store. While certainly a necessary action for the cosmetic retailer to take, a sensitive and inclusive workforce isn’t built in an hour. It takes a complete overhaul of attitudes, behaviors and practices for…

Amazon Announces Plan to Retrain One-Third of US Workforce in New Skills
July 12, 2019 at 12:01 pm

Amazon.com announced yesterday that it plans to retrain one-third of its U.S. workforce in new skills to help employees advance in their careers, reports CNBC. This effort would retrain approximately 100,000 workers by 2025, and Amazon employees would volunteer to take part in the programming, most of which will be free of cost. Amazon said…

Retailers Losing Customers Over Employee Experiences and Training
June 24, 2019 at 10:52 am

Good customer service is a core driver of retention, as 75 percent of consumers would stop doing business with a brand if they had a bad experience or received poor customer support. According to a recent Gartner report, on average, 18 percent of total marketing budgets is spent on customer experience (CX) initiatives, and CX,…