Training

How Retailers Can Use Technology to Compensate for Labor Shortages
May 2, 2022 at 4:31 pm

It’s a common occurrence in today’s retail landscape: merchants must continually confront labor shortages or unexpected employee illness. For smaller retailers, closing their doors for even a few minutes can profoundly affect revenue and challenge the loyalty of customers who are forced to shop elsewhere. Technology can be the key to overcoming workforce challenges. Retail-ready…

2 Steps Retailers Can Take to Elevate the Frontline Worker Experience
February 14, 2022 at 8:03 pm

In October 2021, the U.S. Bureau of Labor Statistics reported that 683,000 workers in the retail category called it quits, a significant jump from the 512,000 who did the same in October 2020. Retail frontline employees have had it especially tough during the pandemic, with record store closures causing over 2 million layoffs in early…

Technologies and Tactics to Upskill the Retail Workforce for Omnichannel Fulfillment
February 9, 2022 at 11:40 am

The pandemic has changed our shopping habits for the foreseeable future, with customers expecting flexible ways to purchase items, including curbside pickup, same-day delivery and, of course, a good old-fashioned in-store shopping experience. These options are great for customers, and the flexibility gives them more control to shop in a way that best fits their…

Retail’s Labor Crisis: How Can Everyone Win?
November 10, 2021 at 3:20 pm

When the pandemic hit, many brands were forced to limit store hours or close locations, often furloughing employees or eliminating jobs altogether. Now, as shoppers return and safety restrictions complicate the in-store experience, retailers are looking to hire once again — but this hasn’t been an easy task. According to CNBC, the number of available jobs…

Using Workforce Education to Attract and Keep Retail Employees in Today’s Labor Crisis
October 21, 2021 at 4:42 pm

The American economic recovery is here. Markets are surging, businesses are eager to hire, and employees are leaving or switching jobs at such a high rate that economists have dubbed the phenomenon the "Great Resignation." With these three forces converging, the workforce challenges for employers in the retail space are real and pressing. Addressing them…

How Retailers Can Teach Empathy for De-Escalation
October 13, 2021 at 5:12 pm

Retailers and consumers alike had just started to feel hopeful about a post-pandemic future a mere few weeks ago. However, with the COVID-19 Delta variant quickly becoming a concern, retailers across the country have made the move to reinstate mask mandates indoors. Unsurprisingly, this latest round of mask mandates has come with mounting tensions. Many…

Amazon to Pay Full College Tuition for its Front-Line Employees
September 13, 2021 at 7:52 pm

Amazon.com announced last week that it will pay full tuition — including the cost of books and fees — for its more than 750,000 front-line employees. The retail giant will fund the 2022 initiative by investing $1.2 billion to expand its education and skills training benefits program by 2025. Rather than offering reimbursement after coursework completion, Amazon will…

Narrowing the Labor Shortage Through Positive Employee Engagement
July 13, 2021 at 7:22 pm

Across the country, “MASKS REQUIRED” signs have been replaced with “HELP WANTED.” And these signs aren’t coming down anytime soon thanks to a nationwide shortage of workers. Why? Many economists point to low wages, and there's no doubt retailers could do better here, but there's another big factor: retailers don’t make it easy to work…

Are Retailers Ready for the Return to In-Person Shopping?
July 8, 2021 at 7:31 pm

At its best, shopping is aspirational. Who doesn’t daydream about arriving home clutching bulging bags full of clothes, gadgets or other goodies from their favorite store? During the pandemic, we romanticized in-person shopping even as we placed online orders. Now that we’re all getting vaccinated, consumers are eager to get out for some real-world retail…