Training

Retail Leaders Set Their Sights on Better-Trained Workers to Drive Operational Efficiency
April 7, 2021 at 1:49 pm

When thinking about how to drive additional productivity within a retail operation (e.g., distribution, customer support, store support), it's easy to assume that adding more digitalization and technology is the fastest and most cost-effective way to move the needle. While technology can indeed inspire and drive productivity, many leading retailers are going back to basics…

How Ulta Beauty is Driving Equity and Inclusivity Across its Business
April 5, 2021 at 7:17 pm

In episode 292 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kecia Steelman, chief store operations officer at Ulta Beauty, the largest U.S. beauty retailer for cosmetics, fragrance, skin care products, hair care products and salon services. Steelman discusses her recently announced transition to the chief operating officer position at Ulta Beauty and the company's…

Out of Fashion: Why Turnover in Retail is So High, and What to Do About it
February 14, 2021 at 2:55 pm

While the average employee turnover for all U.S. industries is around 19 percent, the average turnover rate in the retail industry is just above 60 percent, according to the National Retail Federation. This equates to a continual cycle of rehiring and retraining, with negative impact to retailers’ bottom lines. There are numerous possible reasons why…

Helping Retail Employees Develop Digital and Communication Skills is Essential
February 6, 2021 at 5:04 pm

In 2020, retail workers proved to be essential to the economy and society at large. Yet, it's not always clear whether they’re considered essential to employers’ future business plans. If retailers want to compete in an industry that — pandemic or not — is shifting more toward digital, they need to first invest in their…

Axonify Pandemic Survey: Retail’s Frontline Heroes Are Left Behind
January 7, 2021 at 7:37 pm

Since the COVID-19 pandemic began, frontline employees have been referred to as heroes — and rightly so. Retail and grocery store associates have been the backbone of communities, ensuring businesses could stay open during the crisis. Despite an appreciation of frontline employees, however, businesses are letting them down during this crisis. Frontline employees do not…

Holiday Hiring is Well Underway. How Are Retailers Shifting?
November 2, 2020 at 3:42 pm

The holiday shopping season will look a lot different in the age of COVID-19. For one, U.S. e-commerce sales are expected to grow 18 percent to $709.8 billion this year, according to a June report from eMarketer. However, despite the fact that shopping will largely take place online this year, seasonal hiring isn't slowing down.…

Microsoft to Permanently Close All Retail Stores
June 28, 2020 at 9:34 am

Microsoft said on Friday it will permanently close all of its 83 store locations and will instead focus on its e-commerce business, where customers can visit for support, sales, training and more. The decision comes after Microsoft temporarily closed stores in March due to the spread of the coronavirus. Microsoft said the thousands of workers from these stores have…

A Major Clothing Retailer Forgets That EX Drives CX
February 28, 2020 at 3:06 pm

A recent article in The New York Times looked at life in retail during the recent holiday selling season. It centered on a busy Manhattan store of a big, well-regarded apparel chain and one of its merchandising managers. I wasn’t surprised to read the retailer equipped employees with several apps to expedite sales and keep…

Target is Staffing Up for the Holidays in an Effort to Beat Amazon. Will it Work?
December 4, 2019 at 12:04 pm

The holiday shopping season looks a lot different in the age of Amazon.com. Retailers are battling to win shoppers back from the online shopping giant, and for companies like Target this means adding staff. The Minneapolis-based retailer recently announced plans to hire a staggering 130,000 seasonal staffers to handle things like restocking and customer service…