Training

Training Generation Z for Confidence Rather Than Compliance
February 13, 2024 at 8:35 am

The retail sector has so much to offer Generation Z. In order to attract and retain talent from this digital-native cohort of employees, born after 1995, it's vital for retail employers to provide a benefits package that offers value way beyond remuneration. By doing so, retailers can benefit from highly skilled employees who in turn…

3 Ways to Ignite Your Hourly Workers
February 1, 2024 at 11:51 am

“Scott, we’re doing all we can to support our managers, but they just can’t seem to motivate our employees. What do we do?” I meet many business leaders in my work as a speaker and consultant and I hear their challenges. Four out of five conversations are about employees. Usually it’s their hourly employees, those…

Combatting Retail Turnover: The ROI of Employee Education
January 15, 2024 at 1:11 pm

Retail has historically experienced high employee turnover, leading many companies in this sector to simply accept and incorporate this trend into their business models. The prevailing logic has been that it's more cost effective to continually hire and train new employees than to increase wages or invest in other strategies to retain staff. This approach…

The State of Frontline Retail Operations Explained
January 11, 2024 at 2:58 pm

The retail landscape has undergone tectonic shifts in recent years, leaving managers to navigate sometimes unfamiliar if not entirely new territory. From deploying emerging technologies to training staff on urgent theft prevention strategies, today's retail leaders wear many hats as they work to boost productivity, deliver consistent experiences, and protect the bottom line. With 2024…

How to Train New Teams for the Holidays
December 6, 2023 at 2:31 pm

With the National Retail Federation predicting “record spending levels” for the holiday season, a lot rests on frontline workers being ready and capable to perform during the peak consumer surges. With managers tied up in scheduling, larger inventory volumes, and handling customer escalations, you need training that's consistent, engaging and effective. However, during these peak…

A CX Day Reflection: Unlocking the Synergy Between CX and EX in Retail
November 21, 2023 at 10:51 am

We're now in the afterglow of Customer Experience (CX) Day, a day when organizations roll out the red carpet for everyone involved in customer experience. Yet, for those in the retail game, CX Day stands as a reminder that it’s not just one day but really every day that should be dedicated to addressing and…

Why Investing in Employees is Essential for Retail Survival
August 16, 2023 at 12:36 pm

Employees are an essential component in any brick-and-mortar store and play an important part in creating a positive customer experience. To stay competitive against online retailers such as Amazon.com, physical stores need to invest in their employees and ensure their satisfaction is at its peak. Given the present job market, this has escalated in importance.…

Talent Retention Strategies: The Power of Learning and Workforce Education
May 22, 2023 at 3:19 pm

Talent retention continues to take center stage in the retail industry and for good reason. Retailers are experiencing higher year-over-year turnover rates. For instance, the turnover rate for hourly in-store positions reached 75.8 percent, up from 68 percent in 2021. Furthermore, nearly half of U.S. frontline retail employees and two-thirds of frontline managers report considering leaving their jobs in…

Lessons From Dollar General's Workplace Safety Violations: Proactive Safety Always Wins
May 4, 2023 at 12:53 pm

The recent news of Dollar General entering settlement talks with the Occupational Safety and Health Administration (OSHA) highlights the vital importance of being proactive about workplace safety. Businesses must learn from Dollar General's mistakes and place employee well-being at the forefront of their priorities. Furthermore, it's essential to acknowledge the importance of workers' proactive involvement…

The Missing Piece in Achieving Retail Operational Excellence: Tech Enablement for Frontline Workers
March 21, 2023 at 11:07 am

Today’s retail organizations are under enormous pressure to make their operations more agile, resilient and productive. However, in many cases they're overlooking one of the main areas where it’s possible to quickly and efficiently make major productivity gains. I’m talking about frontline teams. Many retail employees currently feel neglected by their employers. Almost two-thirds of…