Training

Amazon to Pay Full College Tuition for its Front-Line Employees
September 13, 2021 at 7:52 pm

Amazon.com announced last week that it will pay full tuition — including the cost of books and fees — for its more than 750,000 front-line employees. The retail giant will fund the 2022 initiative by investing $1.2 billion to expand its education and skills training benefits program by 2025. Rather than offering reimbursement after coursework completion, Amazon will…

Narrowing the Labor Shortage Through Positive Employee Engagement
July 13, 2021 at 7:22 pm

Across the country, “MASKS REQUIRED” signs have been replaced with “HELP WANTED.” And these signs aren’t coming down anytime soon thanks to a nationwide shortage of workers. Why? Many economists point to low wages, and there's no doubt retailers could do better here, but there's another big factor: retailers don’t make it easy to work…

Are Retailers Ready for the Return to In-Person Shopping?
July 8, 2021 at 7:31 pm

At its best, shopping is aspirational. Who doesn’t daydream about arriving home clutching bulging bags full of clothes, gadgets or other goodies from their favorite store? During the pandemic, we romanticized in-person shopping even as we placed online orders. Now that we’re all getting vaccinated, consumers are eager to get out for some real-world retail…

Retail Leaders Set Their Sights on Better-Trained Workers to Drive Operational Efficiency
April 7, 2021 at 1:49 pm

When thinking about how to drive additional productivity within a retail operation (e.g., distribution, customer support, store support), it's easy to assume that adding more digitalization and technology is the fastest and most cost-effective way to move the needle. While technology can indeed inspire and drive productivity, many leading retailers are going back to basics…

How Ulta Beauty is Driving Equity and Inclusivity Across its Business
April 5, 2021 at 7:17 pm

In episode 292 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kecia Steelman, chief store operations officer at Ulta Beauty, the largest U.S. beauty retailer for cosmetics, fragrance, skin care products, hair care products and salon services. Steelman discusses her recently announced transition to the chief operating officer position at Ulta Beauty and the company's…

Out of Fashion: Why Turnover in Retail is So High, and What to Do About it
February 14, 2021 at 2:55 pm

While the average employee turnover for all U.S. industries is around 19 percent, the average turnover rate in the retail industry is just above 60 percent, according to the National Retail Federation. This equates to a continual cycle of rehiring and retraining, with negative impact to retailers’ bottom lines. There are numerous possible reasons why…

Helping Retail Employees Develop Digital and Communication Skills is Essential
February 6, 2021 at 5:04 pm

In 2020, retail workers proved to be essential to the economy and society at large. Yet, it's not always clear whether they’re considered essential to employers’ future business plans. If retailers want to compete in an industry that — pandemic or not — is shifting more toward digital, they need to first invest in their…

Axonify Pandemic Survey: Retail’s Frontline Heroes Are Left Behind
January 7, 2021 at 7:37 pm

Since the COVID-19 pandemic began, frontline employees have been referred to as heroes — and rightly so. Retail and grocery store associates have been the backbone of communities, ensuring businesses could stay open during the crisis. Despite an appreciation of frontline employees, however, businesses are letting them down during this crisis. Frontline employees do not…

Holiday Hiring is Well Underway. How Are Retailers Shifting?
November 2, 2020 at 3:42 pm

The holiday shopping season will look a lot different in the age of COVID-19. For one, U.S. e-commerce sales are expected to grow 18 percent to $709.8 billion this year, according to a June report from eMarketer. However, despite the fact that shopping will largely take place online this year, seasonal hiring isn't slowing down.…