Training
Talent retention continues to take center stage in the retail industry and for good reason. Retailers are experiencing higher year-over-year turnover rates. For instance, the turnover rate for hourly in-store positions reached 75.8 percent, up from 68 percent in 2021. Furthermore, nearly half of U.S. frontline retail employees and two-thirds of frontline managers report considering leaving their jobs inโฆ
The recent news of Dollar General entering settlement talks with the Occupational Safety and Health Administration (OSHA) highlights the vital importance of being proactive about workplace safety. Businesses must learn from Dollar General's mistakes and place employee well-being at the forefront of their priorities. Furthermore, it's essential to acknowledge the importance of workers' proactive involvementโฆ
Todayโs retail organizations are under enormous pressure to make their operations more agile, resilient and productive. However, in many cases they're overlooking one of the main areas where itโs possible to quickly and efficiently make major productivity gains. Iโm talking about frontline teams. Many retail employees currently feel neglected by their employers. Almost two-thirds ofโฆ
The โquit rateโ in retail and hospitality now outpaces the national rate by 70 percent. With that in mind, itโs no surprise that hiring seasonal employees is a challenge retailers face every year. After the holidays pass, retailers are also tasked with the challenge of not only understanding how to improve internal processes, but alsoโฆ
The Great Resignation. The rise of e-commerce. The supply chain squeeze. These are just the latest in a string of challenging issues facing the retail industry, with a possible recession looming on the horizon. Retailers have rebounded from economic downturns before, however, relying on an economic recovery will not be sufficient without a workforce readyโฆ
Cybersecurity Awareness Month is a global collaborative initiative that aims to raise awareness and help organizations to protect their sensitive data from increasing cyberattacks. With retailers beginning to harness a data-driven approach to provide personalized experiences and omnichannel strategies to boost sales, the retail sector has become one of the tempting targets for hackers. Aheadโฆ
Itโs no secret when it comes to the value of loyalty. Existing customers spend 31 percent more, on average, than new ones. Theyโre also 50 percent more likely to try new products. As a result, more and more retailers, including Albertsons, Rite Aid, and The Container Store, are doubling down on loyalty programs to driveโฆ
Itโs a common occurrence in todayโs retail landscape: merchants must continually confront labor shortages or unexpected employee illness. For smaller retailers, closing their doors for even a few minutes can profoundly affect revenue and challenge the loyalty of customers who are forced to shop elsewhere. Technology can be the key to overcoming workforce challenges. Retail-readyโฆ
In October 2021, the U.S. Bureau of Labor Statistics reported that 683,000 workers in the retail category called it quits, a significant jump from the 512,000 who did the same in October 2020. Retail frontline employees have had it especially tough during the pandemic, with record store closures causing over 2 million layoffs in earlyโฆ
The pandemic has changed our shopping habits for the foreseeable future, with customers expecting flexible ways to purchase items, including curbside pickup, same-day delivery and, of course, a good old-fashioned in-store shopping experience. These options are great for customers, and the flexibility gives them more control to shop in a way that best fits theirโฆ