The Nightmare After Christmas: No-Fault-Found Returns
January 21, 2020 at 12:03 pm

Black Friday is a day that retailers wait for all year, and 2019 was no different. Digital sales for the retail holiday increased nearly 20 percent last year, reaching $7.4 billion across the 4,500 retail websites tracked by Adobe Analytics. Consumers also found their way into brick-and-mortar locations much more often, with many having opted…

NRF 2020: What Retailers Need to Know
January 19, 2020 at 9:36 pm

The National Retail Federation’s annual convention and expo was held in New York City last week, and had almost 40,000 attendees, with hundreds of exhibitors, speakers and sessions. The industry continues to invest heavily in technology innovation, supply chain and fulfillment solutions, and engaging physical store experiences, and we saw continued incremental progress in all these…

Ready, Set, Go! Retailers Are Gearing Up for Action in 2020
January 19, 2020 at 7:55 pm

The 2020 event season started with the National Retail Federation’s Big Show last week. This year’s event drew more than 38,000 participants. As attendees and most in the retail space know, the show brings together the retail industry's varied brands and the vendors that help them deliver great experiences to learn, share and talk about current market…

Using AI to Predict the Unpredictable
January 17, 2020 at 8:49 am

Today’s merchandise management teams simply cannot keep up with the demands of modern retail. Too many stores (both digital and physical), store plans and products — each with unique characteristics — leave no room to make quick adjustments as shoppers’ tastes continue to rapidly change. With a plethora of information, opportunities and competitors in the…

Northgate Market Adds Tech to the Grocery Shopping Experience
January 16, 2020 at 11:41 am

As the grocery market becomes more digital and customer expectations rise, grocers like Northgate Market need to implement new technology to stay competitive. In this interview conducted at the 2020 National Retail Federation Big Show in New York City this week, Total Retail's Joe Keenan speaks with Harrison Lewis, chief information and privacy officer at Northgate Market,…

3 Retail Technology Trends to Watch in 2020
January 16, 2020 at 9:51 am

The dust has settled following the “retail apocalypse” of 2018, and the numbers reveal that retail’s radical transformation is more nuanced than we once thought. While headlines in early 2019 spelled the end of retail, data from IHL Group shows otherwise. In 2019, retailers announced 2,965 more store openings than closings. Certain retailers led the…

Getting New Technologies Right Will Make or Break Retailers in 2020
January 15, 2020 at 10:57 am

More than 8,200 retail stores closed in 2019.  Well-known brands like Forever 21, Radio Shack, and Barneys New York declared bankruptcy as consumers continued to move away from physical stores in favor of online shopping or more specialized experiences. Whether they’re looking at a product in person or on their mobile device, consumers now expect…

Reimagining Commerce for the Age of Connected Devices
January 15, 2020 at 10:08 am

“Alexa, stop the alarm.” “Alexa, play the news.” “Alexa, remind me to buy bread.” Even though it has only been a few years since I bought an Amazon Echo, Alexa has already become an integral part of my life. When I read PYMNTS’ annual How We Will Pay study, in collaboration with Visa, I found out…

2020 Retail Outlook: The Quality of AI Will Make or Break Brands
January 13, 2020 at 7:31 am

As pressure mounts to differentiate with superb customer service via interactive channels, more brands are turning to artificial intelligence (AI) to help deliver that service at scale. Technology researcher Gartner predicts that by 2021, seven out of 10 companies will rely on AI to boost productivity. Consulting firm McKinsey found that 47 percent of companies…

5 Ways Retailers Can Take Advantage of AI in Marketing Automation in 2020
January 10, 2020 at 11:14 am

Artificial intelligence (AI) is a hot topic and many marketers have high expectations for the technology. There are lofty predictions for AI in the future, however, there are already a lot of applications for the technology within marketing automation that retailers have yet to take advantage of. What does it look like in practice?