Software

To Capitalize on Customer Engagement, Retailers Need to Dive Deeper Into Customer Insights
September 6, 2022 at 5:11 pm

The digital landscape is evolving at lightning speed. Retailers are overwhelmed due to the multifaceted nature of their work that requires them to manage multiple digital channels, work with different tools, analyze data, and make faster decisions. The increasing number of Martech solutions makes it even more complex — 9,932 in 2022 compared with 7,040…

SaaS Backups Can Power Big Data Insights for Retailers
August 9, 2022 at 4:55 pm

No one likes paying for backup. Obviously, retailers need it. Businesses today operate on data, and without it, commerce grinds to a halt. But it’s painful to spend money on something that you hope you never have to use. The value is all tied up with the nasty what-if of corrupted data, a fire, a…

The Key to Proper Lease Management for Retailers
August 1, 2022 at 2:14 pm

Real estate is one of the largest operating expenses for retailers worldwide. Second only to labor costs, rent can account for more than 30 percent of expenses and, according to research from JLL and IBIS World, can absorb up to 13 percent of sales revenue. However, despite their significance, leases aren't always properly managed. According…

Why Retailers Need to Invest in Incident Management
July 5, 2022 at 11:40 am

The number and total cost of incidents have increased over the past decade. Retail has been hit hard by these trends; it's estimated that in 2021, the average total cost of a data breach to a retailer was $3.27 million. However, retailers that proactively respond through incident management solutions have been able to mitigate, and even…

How Progressive Delivery of Software is Boosting Online Sales
May 17, 2022 at 12:31 pm

As more people head online instead of into a store, forward-thinking retail software strategies no longer belong on a wish list, but on a to-do list. A critical piece of that strategy has emerged with progressive delivery of software — i.e., the ability to gradually roll out new features online or even in-store. Progressive delivery…

3 Ways Contract Intelligence Can Help Retailers and CPGs Manage Rising Inflation
April 13, 2022 at 6:35 pm

The latest Consumer Price Index confirmed that inflation is up 7.9 percent year-over-year (YoY), proving again that the United States is experiencing the highest inflation levels in 40 years. While those in the retail and CPG industry expect price fluctuations, sustained cost increases across the board, from wheat to packaging, are putting severe strains on…

How Consumer Grade Workforce Management Systems Help Retailers Keep Pace
April 12, 2022 at 7:21 pm

“Greater competition, increasing consumer demands, a tight labor market, new compliance legislation, and a workforce expecting more from employers — all are making life difficult for retailers around the world.” Sound familiar? Of course it does. The truth is “upheaval” is the standard state of business. “New technologies disrupting business as usual” is a complaint…

Data and Automation Are Key for Preventing Needless Margin Erosion
March 30, 2022 at 6:15 pm

CPGS Walk a Fine Line of Profitability and Loss When it comes to profitability, CPGs don’t have much wiggle room to begin with, let alone small and midsized CPGs looking to establish and maintain shelf space in a hypercompetitive retail environment. And deductions management plays a big role in protecting profitability. Validating deductions and managing…

Fleet Management Technology: Driving Freight Efficiency and Safety
March 24, 2022 at 12:17 pm

Prior to 2020, the gradual shift from brick-and-mortar to e-commerce shopping had already begun. The pandemic, however, accelerated this shift as more consumers elected to shop online. The U.S. e-commerce forecast had online sales growing by double digits — 17.9 percent year-over-year — in 2021. Online sales were forecast to reach $933.30 billion last year, accounting for…

How CPaaS is Taking Retail to the Next Level This Holiday Season
December 22, 2021 at 5:17 pm

Since the pandemic, consumers have become more accustomed to buying and shopping online, with a recent study finding that over 75 percent of people are doing so at least once a month. Primarily, people cite convenience as the main reason why they choose to continue to shop online. Nevertheless, purchasing a product online has become so convenient…