Software

With holiday 2025 in full swing, retailers must ensure their technology and operations can support rising demand and higher consumer expectations. This comes at a time when mobile technology is emerging as the critical backbone of operational readiness and a key differentiator for this year’s holiday shopping season. Forward-thinking retail leaders have already explored the…

While its systems are back online, yesterday's massive Amazon Web Services (AWS) cloud services outage brought down thousands of high-profile apps, websites and online platforms with it. The outage on Monday prevented consumers from making purchases on certain apps and websites whose e-commerce platforms, backend infrastructure, or customer-facing tools rely heavily on AWS. For example,…

It’s been reported that nearly 90 percent of small to midsized businesses (SMBs) still run critical operations on spreadsheets, a tool invented for accountants in the 1980s, not for managing modern businesses. Later, as databases increased in popularity, they became the domain of IT departments. The problem? Many SMBs still rely on spreadsheets to document…

Retail IT is at a crossroads. As the industry becomes more data-driven, retailers must support a growing number of critical applications, including point-of-sale (POS) systems, real-time inventory tracking, artificial intelligence-powered video analytics, omnichannel experiences, and more. And they must do so all while maintaining speed, security and uptime. Traditional IT infrastructure, often built on siloed,…

In today's fast-paced fashion retail industry, success hinges on the ability to manage inventory efficiently, empower workforces, and deliver an exceptional customer experience. Partnering with a vendor that offers an end-to-end inventory management and store execution platform can revolutionize your operations, improve visibility and productivity, and enhance customer satisfaction to meet the demands of modern…

Some U.S. retailers are relying on paper-based processes for daily checks, leaving many stores open to unresolved mistakes. Paper-based processes, such as fridge temperature lists, are untraceable, making it impossible for store managers to confirm whether they were completed correctly. Many leading retail officials claim that paper-based processes for in-store checks leave no time for…

For e-commerce retailers, the holiday season is more than just a busy period — it’s a high-stakes test of their tax compliance systems. With sales spiking across channels and jurisdictions, a minor compliance slipup can lead to costly penalties or damage to customer trust. Retailers need robust strategies to manage the holiday rush without impacting…

In episode 42 of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Jonathan Silver, CEO and co-founder of Engage People, the solution and execution partner for your company’s loyalty and incentive strategy. Listen in as Silver provides an overview of the business (0:50), his professional background (4:25), Engage People's pay-with-points program (6:05), and the different…

Large retailers are under constant pressure to keep up with new and ever-changing customer demands. At the same time, they’re also grappling with sometimes volatile global supply chains and massive amounts of data — everything from sales and inventory data to pricing and customer insights. It’s a significant undertaking. As more organizations continue their digital…

Customer data platforms (CDPs) are technology solutions that combine data from multiple tools to create a single centralized customer database containing data on all touchpoints and interactions with your product or service. With that data in hand, marketers are able to create the personalized experiences that consumers have come to expect and in many cases…