Software

How the Pandemic is Revamping the Retail Landscape
December 17, 2020 at 12:34 pm

Walking into a brick-and-mortar store today feels a bit apocalyptic. Employees now don gloves, facemasks and even the occasional face shield for added protection. There are stickers meticulously placed at six-foot intervals in front of checkout counters to help consumers abide by social distancing rules. Plexiglass shields now act as a protective barrier between cashiers…

Turning Dilemmas Into Dollars: A Holiday Guide to E-Commerce
December 2, 2020 at 5:59 pm

Organizations are headed into the most unusual holiday shopping season in recent memory, and instead of focusing on how to obtain and keep customers, they’re bogged down in day-to-day business processes. In fact, top concerns among retailers this season are forecasting, obtaining adequate stock, and keeping staff and customers safe, according to a recent survey…

Navigating the Compliance Challenges of an Online-First Holiday Season
November 23, 2020 at 7:37 pm

The holiday shopping season is upon us and many retailers have shifted their focus to building up inventory and staffing in preparation for a longer-than-usual online shopping season. While retailers go through this process every year, preparing for holiday shoppers this year comes with an added layer of uncertainty as the COVID-19 pandemic continues and…

The Future of Brick-And-Mortar Retail: Contactless, But Experience-Full
October 22, 2020 at 5:44 pm

Although the future is unpredictable, some aspects of the post-COVID-19 retail shopping environment are coming into focus. Consumers will continue to buy products online, but there will remain occasions when a customer will want to return to the store. They won’t return, however, unless the shopping is contactless, experience-full and, most importantly, consumers genuinely feel…

Effective Multichannel Retail Strategies During COVID-19
September 10, 2020 at 12:40 pm

As the COVID-19 pandemic continues to impact the United States, setting back store reopening plans, small to midsized retailers must grapple with the realization that new consumer behaviors and protocols sprung from this health crisis will be here for much longer than initially anticipated. Fortunately, there are technologies and integrations available that are able to…

Planning to Invest in Software-Driven Tools
September 8, 2020 at 12:46 pm

As each industry grapples with the effects of the ongoing pandemic, the retail industry has been impacted by a number of changes to consumer buying behaviors that will likely last for years to come. With health and safety concerns enduring, brick-and-mortar retailers are seeing declining foot traffic. For example, in the third week of March…

How Retailers Can Scale Innovation Needs Through a Software-Defined Strategy
August 13, 2020 at 2:56 pm

Although the surge in contact-free pickup and delivery offerings has been tied to the current pandemic, it’s likely their popularity within the retail industry will remain well after the crisis passes. As such, retailers will need to figure out how to maintain these services while still keeping a tight rein on labor, operational and systems…

Pricing Optimization With Machine Learning: Is it Worth it?
July 13, 2020 at 3:36 pm

In recent years, artificial intelligence (AI) and machine learning (ML) technologies have successfully penetrated many industries, ranging from healthcare to automotive. However, retail is particularly susceptible to adopting various ML applications as data is this industry’s driving force both in the physical and e-commerce realms. For example, an AI-powered recommendation engine has become a must-have…