Software

The Pluses and Perils of In-House Retail Software
July 15, 2019 at 9:52 am

This year, Dick’s Sporting Goods is transitioning to in-house software across all of its e-commerce platforms. The effort echoes similar tech initiatives by Walmart and Home Depot, and has piqued the interest of retail and technology companies alike. But as the sporting goods giant shifts its nationwide online operations to self-built software, it risks diverting…

Lionel Racing CIO on the Benefits of Unified Data
July 2, 2019 at 11:55 am

While attending the IRCE at RetailX conference in Chicago last week, Total Retail's Joe Keenan interviewed Rick Gemereth, chief information officer at Lionel Racing, the official die-cast seller of NASCAR racing and a subsidiary of Lionel LLC. Gemereth discussed Lionel Racing's partnership with NetSuite, including the business benefits it has realized since implementing the software company's single cloud-based ERP solution…

Glitch Preventing Target Customers From Making Purchases Has Been Fixed
June 17, 2019 at 1:38 pm

Target said a systemwide outage that prevented customers from making purchases at its stores on Saturday has been fixed. The two-hour outage, which affected its cash registers, was caused by an internal technology problem, the retail chain said, without giving further details. “After an initial but thorough review, we can confirm that this was not…

Amazon Launches AI-Powered Shopping Feature in App
June 6, 2019 at 5:05 pm

Amazon.com launched an artificial intelligence-powered shopping feature in its app called StyleSnap at the re: MARS 2019 conference in Las Vegas yesterday. The tool enables users to upload a photo or screenshot of a particular fashion look they admire from pictures on magazines, websites or social media posts, and then get similar product recommendations from Amazon's apparel…

Reducing Costs: Improving Customer Data Solves Both Fraud and Shipping Problems
May 30, 2019 at 10:56 am

Not quite everything in the world of e-commerce is digital. Shipping, based on customer-provided data, may be the weakest link in a smooth, cost-effective transaction. Even slight inaccuracies can delay deliveries, add expensive reshipping fees, and create unhappy customers in the process. Equally painful to any supplier are credit card chargebacks, charges to cover return…

A Single Customer View is the Key to Data-Driven Engagement
May 9, 2019 at 10:25 am

You may be under the impression that the more technology you use for customer engagement, the more information you're gathering about your customers. However, more data doesn't necessarily mean better data; in fact, more data coming from different sources makes analysis and action far more complicated. Data from one solution might be telling you one…

Carhartt is Using AI to Make Smarter Merchandising, Marketing Decisions
April 25, 2019 at 2:49 pm

Artificial intelligence (AI) was chosen as the emerging technology most likely to have the biggest impact on the retail industry in 2019, according to Total Retail's 2018-2019 Retail Technology Report. Retailers and brands are investigating ways to leverage the power of AI across their organizations, from marketing to logistics to customer service, and more. Workwear…

Understanding the Emergence of Retail-as-a-Service (RaaS)
April 23, 2019 at 11:26 am

It shouldn’t come as a surprise to retail organizations to hear that consumer purchasing habits have drastically changed. With the majority of growth happening online, traditional brick-and-mortar stores are challenged with establishing an online presence, transforming their business model, and harnessing the power of innovative technologies. We’ve seen brick-and-mortar stores struggle to adapt to the…