Software

How SMBs Can Compete in an Era of Free Returns
February 19, 2024 at 10:14 am

It's the way of the world that giant corporations have the resources to crush their competition, especially when they attain a dominant position in the marketplace. The goliaths of Amazon.com and eBay did this to SMBs when they started offering FREE returns of online purchases. To be fair, the big companies probably didn’t foresee the…

EDA Fights the Fraudsters: Keeping Retailers and Customers Safe
December 21, 2023 at 4:47 pm

The holiday season and year-end months account for as much as a fifth or more of annual sales for some retailers, with 2023 set to be no exception. Thanksgiving and Black Friday may have passed, but as consumers get ready to enjoy the final days of the holiday season, it’s the perfect opportunity for fraudsters…

Navigating the Future: How Composable Architectures Are Powering the Next Generation of Retail
September 7, 2023 at 2:45 pm

In today's rapidly evolving retail landscape, adaptability is key. Retailers must stay ahead of changing market dynamics and shifting consumer behaviors to remain competitive. To achieve this, they require robust and flexible retail systems that can seamlessly adapt and scale. This is where composable architectures come into play, offering a transformative solution that empowers the…

To Capitalize on Customer Engagement, Retailers Need to Dive Deeper Into Customer Insights
September 6, 2022 at 5:11 pm

The digital landscape is evolving at lightning speed. Retailers are overwhelmed due to the multifaceted nature of their work that requires them to manage multiple digital channels, work with different tools, analyze data, and make faster decisions. The increasing number of Martech solutions makes it even more complex — 9,932 in 2022 compared with 7,040…

SaaS Backups Can Power Big Data Insights for Retailers
August 9, 2022 at 4:55 pm

No one likes paying for backup. Obviously, retailers need it. Businesses today operate on data, and without it, commerce grinds to a halt. But it’s painful to spend money on something that you hope you never have to use. The value is all tied up with the nasty what-if of corrupted data, a fire, a…

The Key to Proper Lease Management for Retailers
August 1, 2022 at 2:14 pm

Real estate is one of the largest operating expenses for retailers worldwide. Second only to labor costs, rent can account for more than 30 percent of expenses and, according to research from JLL and IBIS World, can absorb up to 13 percent of sales revenue. However, despite their significance, leases aren't always properly managed. According…

Why Retailers Need to Invest in Incident Management
July 5, 2022 at 11:40 am

The number and total cost of incidents have increased over the past decade. Retail has been hit hard by these trends; it's estimated that in 2021, the average total cost of a data breach to a retailer was $3.27 million. However, retailers that proactively respond through incident management solutions have been able to mitigate, and even…

How Progressive Delivery of Software is Boosting Online Sales
May 17, 2022 at 12:31 pm

As more people head online instead of into a store, forward-thinking retail software strategies no longer belong on a wish list, but on a to-do list. A critical piece of that strategy has emerged with progressive delivery of software — i.e., the ability to gradually roll out new features online or even in-store. Progressive delivery…

3 Ways Contract Intelligence Can Help Retailers and CPGs Manage Rising Inflation
April 13, 2022 at 6:35 pm

The latest Consumer Price Index confirmed that inflation is up 7.9 percent year-over-year (YoY), proving again that the United States is experiencing the highest inflation levels in 40 years. While those in the retail and CPG industry expect price fluctuations, sustained cost increases across the board, from wheat to packaging, are putting severe strains on…

How Consumer Grade Workforce Management Systems Help Retailers Keep Pace
April 12, 2022 at 7:21 pm

“Greater competition, increasing consumer demands, a tight labor market, new compliance legislation, and a workforce expecting more from employers — all are making life difficult for retailers around the world.” Sound familiar? Of course it does. The truth is “upheaval” is the standard state of business. “New technologies disrupting business as usual” is a complaint…