Software

Consumer expectations have transformed over the past year, and retailers are looking for new technologies to meet the needs of evolving customer demands. During the first three months of 2021, visits to physical stores increased by 28.5 percent. While many shoppers are eager to return to stores, retailers must find opportunities to ensure that they…

As Americans hunkered down as a result of stay-at-home orders, they flocked to their screens to shop for groceries, home office supplies, nonessential goods, holiday gifts and more. With this, online retail sales grew 32.4 percent in 2020, a total of $791.7 billion in sales over the course of the year. This momentum continued into…

“We were thrilled at the speed of the implementation. Where Microsoft Nav took six months just to upgrade, Brightpearl was set up in a matter of weeks. We now save 60 hours per week on order entry alone thanks to its automation component.” — Nick Ernst, Co-Founder, Snap Supply Making it Snappy Founded by two…

Back in April, I attended a webcast on how retailers were going to manage the emerging pandemic. It was at the beginning, before “new normal” and “I’ll Zoom you” became part of our vernacular. And the most impactful words I heard came from Sandra Campos, the CEO of DVF: “You can’t just have clothes in…

The events of 2020 have forever altered the ways we live, work, eat and shop. As people come to rely on e-commerce for groceries, household essentials and medicine, there's a renewed pressure on retailers to deliver in lighting speed, enable easy returns, and provide a full product profile. This, coupled with the growing trends of…

Walking into a brick-and-mortar store today feels a bit apocalyptic. Employees now don gloves, facemasks and even the occasional face shield for added protection. There are stickers meticulously placed at six-foot intervals in front of checkout counters to help consumers abide by social distancing rules. Plexiglass shields now act as a protective barrier between cashiers…

Organizations are headed into the most unusual holiday shopping season in recent memory, and instead of focusing on how to obtain and keep customers, they’re bogged down in day-to-day business processes. In fact, top concerns among retailers this season are forecasting, obtaining adequate stock, and keeping staff and customers safe, according to a recent survey…

The holiday shopping season is upon us and many retailers have shifted their focus to building up inventory and staffing in preparation for a longer-than-usual online shopping season. While retailers go through this process every year, preparing for holiday shoppers this year comes with an added layer of uncertainty as the COVID-19 pandemic continues and…

Look at how a robust software solution identifies stores in greatest need of a visit and “prescribes” actions for store operations.

Although the future is unpredictable, some aspects of the post-COVID-19 retail shopping environment are coming into focus. Consumers will continue to buy products online, but there will remain occasions when a customer will want to return to the store. They won’t return, however, unless the shopping is contactless, experience-full and, most importantly, consumers genuinely feel…