Product Returns

How This Year’s Holiday Season Shopping Behaviors Will Affect Returns
November 28, 2022 at 4:50 pm

Amidst varying themes of the upcoming winter season, an unexpected and adverse development has occurred regarding holiday spending: consumers are having to adjust budgets and consider inflationary concerns along with supply chain shortages, both affecting the price and availability of many products this year. As a result, the retail industry will experience much earlier shopping…

Recouping Product Value: How Retailers Can Regain the 66% Product Value Lost During the Returns Process
November 10, 2022 at 9:18 am

Returns without technology solutions currently lose 66 percent of product value. Between wages, transportation, merchandise value loss and disposition loss, this totals about $65.50 per item on the average e-commerce order. Due to record fuel prices and supply chain disruptions, some major retailers are even considering letting customers keep their returns and refunding them regardless…

What Retailers Can Learn From Last Year’s Historic Wave of Holiday Returns
October 20, 2022 at 11:49 am

With the holiday shopping season fast approaching, many retailers still remember the onslaught of product returns from the 2021 season. Now as the decorations are about to come back out, business owners are looking to reinforce their operations in case of a repeat of last year. Statistics from the National Retail Federation (NRF) showed that…

Outsourced Returns Management Benefits Third-Party Online Sellers
September 28, 2022 at 10:35 am

Big-box retailers aren’t the only ones contending with reverse logistics challenges. Returns are an expensive headache for third-party online sellers as well. Vendors on Amazon.com, eBay, Walmart.com, and Wish.com must handle excessive e-commerce returns, as 20 percent of all online purchases are sent back. Online sellers must also contend with higher consumer expectations for a…

Winning E-Commerce Strategies Retailers Should Zero in On to Make Sales Ring Over the Holidays
September 26, 2022 at 12:11 pm

Retailers are working feverishly behind the scenes to optimize their e-commerce operations for the upcoming 2022 holiday shopping season. This year, retailers will face some of the same challenges they did during the 2021 holiday shopping season — with additional new challenges brought about by excess inventory, inflation and general volatility, uncertainty, chaos and ambiguity…

How the Right Returns Management System Can Be Crucial to Solidifying Customer Loyalty
September 20, 2022 at 10:58 am

Almost everyone has made a purchase they weren’t happy with, but for some, the stress of returning an item just might not be worth their time, effort and frustration. There’s always someone who opts to keep that product instead of returning it, even though they’re unhappy with their purchase. In fact, studies show the frustration…

A Return Experience to Remember
July 27, 2022 at 2:16 pm

Returns are on the rise. A combination of rising prices and tighter budgets means that shoppers are returning items more often than they have in some time. It’s a swing of the pendulum as online shopping soared to meteoric heights during the pandemic, with e-commerce seeing a 31 percent increase in growth from 2019 to…

If Your Returns Service Disappoints, Don’t Expect Repeat Purchases
July 26, 2022 at 7:06 pm

Returns have been hitting the headlines lately, with around 16 percent of all merchandise bought in 2021 returned by shoppers. In Europe we’ve seen retailers, including Zara, move from free online returns to charging consumers to send back items. Fast-fashion favorite Asos.com has also recently warned its revenues are being hit by rising costs and…

‘Policy Abuse?’ It’s Just Fraud by a Different Name
July 19, 2022 at 6:30 pm

If there’s a way to make a few bucks on the side, pull a fast one, or game the system, you know there’s always someone prepared to try their luck. Even when retailers offer generous money-off promos or discounts, there’s always someone who wants more. So called "policy abuse" — i.e., when a retailer’s refund…

Why Understanding the Reason Behind Returns is Crucial for Retailers
June 16, 2022 at 5:01 pm

As more customers shop online, the cost of returns has increased alongside it. Fashion giant Zara became the latest retailer to introduce charges for shoppers who return items bought online, with other stores predicted to follow suit. Fast-fashion brand Boohoo also recently warned its revenue was unlikely to grow in the first half of the…