Product Returns

2018 Consumer Returns in the Retail Industry
January 14, 2019 at 3:12 pm

In 2018, nearly $369 billion in retail sales were lost to returns. In addition, return fraud and return abuse has increased. Nationwide, return fraud costs U.S. retailers $18.4 billion, and when return abuse (e.g., wardrobing/renting) is factored in, the value rises to $24 billion. To put that in perspective, return fraud and abuse costs retailers $5 to $6.50 for every $100 returned. Appriss Retail's 2018 Consumer Returns in the Retail Industry report expands on the information and can be downloaded free.

Busiest Holiday Returns Day Will Be Pre-Christmas, Says UPS
December 19, 2018 at 2:19 pm

UPS predicts an early spike in product returns this holiday season. The parcel carrier expects 1.5 million packages to be returned today (Dec. 19), ahead of the Christmas holiday, reports CNBC. In previous years, returns have spiked at the beginning of the new year, with Jan. 3 usually the busiest day for returns. UPS credits…

How to Prevent Serial Return Abusers From Cutting Into Holiday Sales
December 6, 2018 at 9:40 am

Online sales spiked during the 2017 holiday season, and according to projections from Deloitte, holiday e-commerce spend in 2018 will rise 17 percent to 22 percent, breaking records once again. However, as sales continue to grow, so does a troubling new threat — the serial returner. Flexible return policies are no longer the exception, they're…

Solving the Post-Holiday Returns Problem
November 27, 2018 at 10:12 am

As the holiday season kicks off in full force, retailers are preparing for the influx of purchases that are sure to accompany the gift-giving season. While sales increase during holiday crunch time, processing an originating transaction doesn't mean the lifecycle of the sale is over. Regardless of why someone decides to take a gift back,…

Walmart Adds Shipping Perks Ahead of the Holidays
October 23, 2018 at 10:34 am

Walmart is expanding two-day shipping and in-store returns to many items sold by third parties on its website next month, just ahead of the busy holiday shopping season. For the past two years, Walmart has offered free two-day shipping on millions of items on its site without a membership fee, on orders of $35 or more.…

Returns in the Supply Chain: Completing the Circular Lifecycle of Inventory
August 13, 2018 at 12:21 pm

Try this on for size: In 2017, there were $351 billion worth of returns in the United States retail market. Putting this figure in perspective, were that dollar value the revenue of a retailer, it would be the second largest behind Walmart (Walmart is at $363 billion, with the second-place retailer, Kroger, at $110 billion…

3 Tips for Improving Your Returns Process
July 25, 2018 at 10:12 am

Delivery and returns can have a strong influence on consumers’ online purchasing decisions as well as their overall impressions of a retailer. Therefore, it’s essential for businesses to consider the full, end-to-end experience that consumers encounter when shopping online. Staying competitive in today’s e-commerce environment requires that retailers meet consumers’ high expectations for transparency, ease…

Scales of Retail Balance Between Constant Promotions and Improvements in Returns, Mobile
July 9, 2018 at 6:05 pm

According to metrics from the DynamicAction Retail Index: Spring 2018, an in-depth analysis of over $8 billion in consumer transactions in the U.S. and Europe (from January through Memorial Day 2018), North American consumers this year were not only increasingly shopping — and buying at full price — on their mobile devices, but also equating nearly every major or minor holiday with sales, expecting promotions, markdowns and free shipping at every turn.

Sizing Up Retail's Product Returns Problem
June 1, 2018 at 10:50 am

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss the growing issue of product returns, including Amazon.com's decision to ban customers it deemed as "serial returners," the impact return fraud is having on the industry, and the steps retailers can take to minimize product returns — including the…