Order Fulfillment

A Look at the Digital-First 2020 Holiday Season
November 4, 2020 at 12:26 pm

Like much of everything in 2020, the holiday shopping season is expected to look quite different than prior years — and it extends way beyond just wearing a mask to the mall. Every year, Shopkick surveys U.S. consumers to learn more about their holiday shopping plans. This time around, amidst a global pandemic, findings show…

Home for the Holidays: Preparing for the Shopping Season and the Year Beyond, Part 2
November 2, 2020 at 2:15 pm

The 2019 holiday season feels like a lifetime ago, in a robust economy and pre-pandemic. Taking a look back, we see that initial retail forecasts were lackluster, with analysts predicting a downturn from 2018. Final figures belied those early grim predictions, however, with the National Retail Federation (NRF) confirming that retail sales for the last…

The Future of Brick-and-Mortar Retail: Contactless, But Experience-Full, Part 2
October 29, 2020 at 10:13 am

Retail has undergone seismic shifts since the outbreak of COVID-19, when we radically changed the way we behave outside our homes — and whether we ever even leave our homes at all. Brick-and mortar retailers have had to radically restructure their operations, from click-and-collect options to refocusing on online shopping. As states gradually open back…

Omnichannel Nirvana Remains Elusive: Why is the Customer Journey Still So Disjointed?
October 20, 2020 at 11:37 am

The desire to unify multiple channels in response to changing customer demands and the emergence of digital technologies, social media and mobile devices isn't new to retail. And yet, delivering an integrated, 360-degree omnichannel experience to customers still appears to be a stretch for many. Late in 2019, before the coronavirus changed everything, we set…

How Retail Can Survive the Holiday Season By Leaning on Technology
October 12, 2020 at 10:28 am

The back-to-school shopping season certainly looked dim this year, with many students not returning to the classroom. As we now look toward the holiday season, we can expect a change in holiday shopping habits, too. However, unlike back-to-school shopping, which essentially relies on being able to physically go back to school, holiday shopping will occur…

Rethinking Peak E-Commerce Operations in Light of COVID-19
September 28, 2020 at 2:54 pm

Beginning in late July, a number of major retailers announced they will be closing stores on Thanksgiving Day for the first time in years. Walmart kicked it all off, stating it will be closing its stores on the U.S. holiday for the first time in 30 years, with many other retailers, including Target, quick to…

Micro-Fulfillment: Retail’s 'New Normal'
September 28, 2020 at 2:31 pm

Retail is an incredibly resilient industry, having endured decades of economic disruption, yet continuing to come out the other side stronger than before. Thus far, COVID-19 has been retail’s most unprecedented difficulty of this decade, with social distancing guidelines forcing doors to close and operations to shift drastically. While retailers have reopened their doors to…

Lowe's to Add Pickup Lockers to All U.S. Stores by March 2021
September 22, 2020 at 12:17 pm

Lowe's announced this morning that it will add self-serve pickup lockers to all U.S. stores, more than 1,700, by March 2021. The lockers will be an additional contactless option for shoppers, who have sought out these sorts of services during the COVID-19 pandemic. A scannable barcode generated after a purchase is made will allow shoppers to…

How Local Retailers Will Thrive in a Post-COVID Environment
September 7, 2020 at 7:25 pm

When the coronavirus required cities to introduce stay-at-home policies this spring, the initial impact on retail was immediate and, frankly, scary. “Closed” signs popped up in store windows across the country, foot traffic came to a complete halt in some areas, and some brick-and-mortar shop owners weren’t sure they would make it. An April 8…

Amazon Opens Online-Only Whole Foods Store in Brooklyn
September 3, 2020 at 2:40 pm

Amazon.com is opening a new Whole Foods store in Brooklyn, but it won’t be open to the public. In a first for the company, the Whole Foods store will be permanently online only, tasked with fulfilling online grocery orders for customers in the Brooklyn area, Amazon announced. The store, which opened on Tuesday, is located in Brooklyn’s…