Online Marketing

The Cold Start Shopper Problem: Providing Personalization in a Private World
May 3, 2022 at 2:38 pm

Online is now firmly cemented as the go-to shopping channel for many consumers, whether it be for the final purchase or for research at home or on the go. While convenience and ease of use are keeping people online, shoppers still face frequent issues when making a digital purchase. Coveo’s annual Relevance Report looks at…

A Look Inside Nordstrom's Retail Media Network
April 18, 2022 at 6:24 pm

In episode 345 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Aaron Dunford, senior director of digital and marketing at Nordstrom, the heritage luxury department store chain. Dunford discusses why Nordstrom recently launched its retail media network, how it enables brand partners to better connect with Nordstrom customers, and how the retailer is providing valuable…

Part I: Forging the Future of Retail Through Strength
March 16, 2022 at 11:02 am

If 2020 was a year of unprecedented disruption and 2021 was the year that necessitated business agility in order to survive and thrive, then 2022 is most certainly the year of turning resilience into undeniable strength. This series is a peek behind the curtain of eight key initiatives that the January Digital consulting team is…

eTail West: The Retail Homecoming We All Needed
March 10, 2022 at 4:20 pm

The stars aligned for eTail West, the pre-pandemic fan favorite retail conference that held its annual event in-person on February 28-March 2, 2022, in sunny Palm Springs, CA. With COVID-19 cases down and mandates lifted, the event was the closest thing to a “normal” conference many of us have experienced in what feels like forever.…

Emarsys Exec Shares Marketing 'unPredictions' for Customer Engagement in 2022
January 26, 2022 at 3:43 pm

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Meghann York, global head of product marketing and marketing solutions at Emarsys, an SAP company, the omnichannel customer engagement platform trusted by leading brands around the world. Listen in as York discusses her role at Emarsys, how the platform can help today's retail…

How Kroger's Programmatic Advertising Marketplace is Benefitting Brands
January 3, 2022 at 5:43 pm

In episode 330 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Cara Pratt, senior vice president of Kroger Precision Marketing (KPM) at 84.51°, the retail data science, insights and media subsidiary of the Kroger company. Listen in as Pratt discusses the business and her role at the company, the genesis of Kroger's new programmatic advertising marketplace,…

Pivoting to Zero- and First-Party Data Will Be Key to Marketers' Success in 2022
December 16, 2021 at 7:20 pm

In this episode of Retail Right Now, Total Retail's Marie Albiges and Kristina Stidham discuss an article recently published by Total Retail titled, “How Retailers Can Use Zero- and First-Party Data to Win This Holiday Season,” authored by Julio Lopez, director of client strategy and retail practice lead at Movable Ink. First-party data is critical for…

Stand Out This Holiday Season With Cost-Effective Digital Marketing Techniques
December 9, 2021 at 11:21 am

Small businesses everywhere are in pursuit of attracting new customers and building brand loyalty this holiday season. And as the global pandemic continues to change the way business is conducted across industries, a great number of small companies are forced to do more with less. Many small businesses don’t have a dedicated marketing team to…

6 Tips to Drive Higher Conversions This Holiday Shopping Season
December 2, 2021 at 4:56 pm

Despite the supply chain crisis and the resulting lack of inventory, holiday shoppers still have choices. The battle for their dollars will be fierce this year, and whether business wins will come down to how you prioritize the customer experience online. Indeed, consumers can get a good idea about whether they want to do business…

Carter's Builds Emotional Connections With Customers Through Data
December 1, 2021 at 4:04 pm

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Jennifer Lee-Harrison, vice president of demand generation at Carter's, and Youna Kim, senior director of integrated performance media at Merkle. Lee-Harrison and Kim discuss their backgrounds and current roles, their takes on the state of the retail industry heading into another COVID-impacted holiday season, and…