Leadership
June 20, 2022 at 5:20 pm
Employees at a Baltimore-area Apple store have voted to unionize, making it the first of Apple's 270-plus stores in the U.S. to join a union. In the election, 65 employees at Apple’s store in Towson, Md., voted in favor of being represented by the union, known as the Apple Coalition of Organized Retail Employees (CORE),…
June 20, 2022 at 2:15 pm
In episode 354 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Chandra Holt, CEO of Conn's HomePlus, a specialty retailer of home goods. In a wide-ranging discussion, Holt provides an overview of the Conn's business (0:52), how customers use the retailer's financing offerings (3:21), and her professional background that led to her current role at the…
June 7, 2022 at 8:12 pm
Ever since the U.S Securities and Exchange Commission (SEC) proposed rules governing climate-related disclosures from all public companies on March 21, environmental, social, and governance (ESG) reporting has become a necessary part for retail company corporate boards to address, especially in today’s environmentally and socially conscious world. Whether it’s understanding how the retailer is combatting…
June 6, 2022 at 8:45 pm
In episode 352 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Ryan Bartlett, CEO and co-founder of True Classic, a direct-to-consumer (D-to-C) menswear brand selling affordable, high-quality fitted premium tees and basics. Bartlett discusses True Classic's product portfolio (0:49), why the D-to-C brand is currently exploring opportunities for expansion into physical retail (1:37), and his…
June 2, 2022 at 3:46 pm
It's no secret that exceptional customer service is key to customer retention, loyalty and, ultimately, achieving business goals. When trying to elevate the customer experience, businesses are starting to look outside the box. In fact, business leaders are starting to look on the inside. Emotional intelligence is the capacity of individuals to recognize their own…
May 16, 2022 at 8:29 pm
In episode 349 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Shawn Nelson, founder and CEO of Lovesac, the ultimate modern furniture store featuring high-quality bean bag chairs, sectionals and accessories. Nelson shares Lovesac's origin story, how the brand's products and business has evolved over time, and some of the factors that have fueled its…
May 5, 2022 at 2:45 pm
In this episode of Retail Right Now, Total Retail's Kristina Stidham and Marie Albiges are on location in Miami, FL at the 2022 Women in Retail Leadership Summit, hosted by Total Retail's sister brand, Women in Retail Leadership Circle. The event was an incredible success, with nearly 500 women executives in attendance and palpable positive energy and…
April 1, 2022 at 4:59 pm
This quarter's complimentary Virtual Exchange will feature speakers Rebecca Minkoff, Co-Founder and Creative Director, Rebecca Minkoff; Michael Schuh, Vice President, Media Strategy, Kroger Precision Marketing; Sucharita Kodali, Vice President, Principal Analyst, Forrester; Maly Bernstein, CEO, Bluemercury, and more.
March 31, 2022 at 9:29 pm
In a discussion earlier this week at Shoptalk in Las Vegas, Gina Drosos, CEO of Signet Jewelers, parent company of Kay Jewelers, Zales, Jared, among other jewelry brands, detailed the path the organization has taken to transform itself, both culturally and digitally. First, Drosos sought to change the long-held belief by many that jewelry can’t…
March 8, 2022 at 5:41 pm
Total Retail is excited to announce that its sister brand, Women in Retail Leadership Circle (WIRLC), is partnering with CommerceNext to honor a top woman in e-commerce or retail for its 2022 CommerceNexty Awards program. The program, which celebrates excellence in e-commerce and digital marketing, features a special award called Women in Retail’s Top Woman of…
