Leadership
July 1, 2021 at 4:49 pm
In this episode of Retail Right Now, Total Retail's Kristina Stidham and Melissa Campanelli discuss the recently released Back-to-Office Checklist, produced by Total Retail’s sister brands, Women in Retail Leadership Circle and Women Leading Travel & Hospitality. This checklist includes 10 action items for leaders to take to ensure they fully develop a strong back-to-office plan.…
June 30, 2021 at 5:21 pm
During a virtual keynote hosted by the National Retail Federation (NRF) on June 24, Jeff Gennette, Chairman and CEO of Macy’s Inc, discussed the company’s digital transformation since the beginning of the pandemic, how customer behaviors have changed and what the department store is doing to adapt, and why diversity and inclusion is critical to…
June 24, 2021 at 2:38 pm
During a virtual keynote hosted by the National Retail Federation (NRF) on June 24, Jeff Gennette, Chairman and CEO of Macy’s Inc, discussed the company’s digital transformation since the beginning of the pandemic, how customer behaviors have changed and what the department store is doing to adapt, and why diversity and inclusion is critical to […]
June 21, 2021 at 8:38 pm
In a session on Monday during the National Retail Federation's (NRF) inaugural Retail Converge digital event, John Furner, president and CEO, Walmart U.S., discussed how investments in digital, store safety, staff, and the supply chain have helped the essential retailer thrive during an otherwise challenging period for so many retailers, as well as it position…
June 17, 2021 at 4:59 pm
Staples CEO Alexander Douglas is stepping down by mutual agreement with the company, reports Yahoo. Executive Chairman of the Board John A. Lederer will be appointed interim CEO of the company, effective Friday, June 18. Lederer has served as executive chairman of the board of Staples, Inc. since 2017, and as a senior advisor at Staples parent…
May 25, 2021 at 10:24 am
Retail employee turnover rates are among the highest across all industries at nearly 67 percent for part-time retail employees, and it’s grown amid the pandemic. On average, these turnovers cost businesses $3,328 to find, hire and train a replacement. Not only that, disruption in frontline employees can negatively impact customer service and thus retention. This…
May 18, 2021 at 1:03 pm
Retail employee turnover rates are among the highest across all industries at nearly 67 percent for part-time retail employees, and it’s grown amid the pandemic. On average, these turnovers cost businesses $3,328 to find, hire and train a replacement. Not only that, disruption in frontline employees can negatively impact customer service and thus retention. This […]
May 17, 2021 at 5:22 pm
In episode 298 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Dick Sullivan, CEO of PGA TOUR Superstore, a leading national golf equipment, apparel and technology retailer. Listen in as Sullivan discusses PGA TOUR Superstore's business, his career experience in retail and professional sports, and to what he attributes the rapid growth of the golf…
May 12, 2021 at 7:31 pm
Since joining Purple, the world’s first comfort technology company backed by science, selling mattresses and pillows, among other items, in 2018 as its CEO, Joe Megibow has been on a mission to create the right organizational culture — one that values it employees and customers, fosters a diverse and inclusive environment, while still maintaining the fun nature…
May 12, 2021 at 2:18 pm
Businesses across industries, including retail, have begun or soon will be beginning the process of determining “what’s next” for their organizations as vaccination rates rise and government-mandated restrictions are lifted, specifically as it relates to bringing employees back to corporate offices. Most business leaders have acknowledged the 9 a.m-5 p.m., commuting five-days-a-week work schedule will…
