
In-Store Technology

Brick-and-mortar retail is in a technology boom. While innovations like self-checkout, mobile apps, and digital kiosks were already popping up in stores, the pandemic only accelerated the adoption of new technologies to connect with customers and keep them safe. Despite focusing on face-to-face interactions and physical products, brick-and-mortar retailโs past is filled with technological innovationโฆ
Although it may feel like the past two years have radically changed retail, many consumer expectations are still the same, just fast-tracked. To meet these expectations, physical stores need to get creative with crafting unique experiences, including using pop-up shops, providing exclusive products and experiences, and managing their supply chain and inventory effectively and sustainably.โฆ
Brick-and-mortar stores are on a tear. While e-commerce is leveling off at about 21 percent of core retail sales, retailers opened more than 4,200 new stores in the first five months of this year, Cushman & Wakefield reports. At this point, โ2022 is on track to be the first year of net-positive store openings sinceโฆ
The last three years have brought an explosion of new technology into retail spaces. Electronic shelf labels, virtual mirrors, and self-checkout are just a few ways brick-and-mortar stores are digitizing the retail experience. Retailers are confident delivering a highly personalized, zero-friction experience in a physical setting can improve the shopping experience and help them reclaimโฆ
The global pandemic sparked an evolution in the retail landscape that doesn't show signs of stopping. Namely, there have been two obvious shifts among consumers: increased omnichannel shopping habits and decreased brand loyalty. Customers arenโt hesitating to find another retailer that gives them the shopping experience they desire, whether in-store or online. To keep upโฆ
In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Melissa Wong, CEO and co-founder of Zipline, the platform enabling best-in-class communication strategies throughout retail organizations. Wong discusses why her background in the retail industry led her to start a technology company (0:54) and why Zipline recently partnered with Total Retail to produceโฆ
Itโs well known that traditional retailers have struggled to drive foot traffic and customer engagement in brick-and-mortar stores over the past decade. The internet and rise of retailers like Amazon.com โ coupled obviously with the onset of the pandemic โ have changed the retail landscape in unprecedented ways. But with consumers now venturing back in-store, howโฆ
In 2022, the perfect store is rooted in constant evolution โ a system that maybe isnโt perfect in every moment, but is agile always, malleable when needed, and capable of critical self-reflection. These innate characteristics of the modern perfect store are supported by, and in return support, the adoption of a few important technologies andโฆ
Amazon.com opened its first brick-and-mortal apparel store on Wednesday, leveraging technology to set itself apart as it tries to grow its physical presence. Called Amazon Style, the new store, located in California, features machine learning technology to help customers find clothes and personalize recommendations as well as interactive dressing rooms. The store stocks men's andโฆ
Modern retail consumers expect brick-and-mortar stores to provide a level of service and technological sophistication commensurate with their online counterparts. However, delivering this level of service requires significant IT infrastructure to support key functions and business processes. Customer-facing technologies such as integrated point of sale/CRM, frictionless returns and exchanges, and rewards programs have become mainstream;โฆ