
In-Store Technology

Consumers like to shop whenever the need or mood strikes them. Oftentimes, this can be in the middle of doing something completely unrelated. According to a study from IBM and the National Retail Federation, seven in 10 consumers shop in โmicro-momentsโ โ i.e., shop simultaneously while conducting their daily tasks. Google defines micro-moments as occurring, โwhenโฆ
How often have you gone into your favorite retailer's store and opened its app, only to face the dreaded spinning wheel? Customers hate slow-loading loyalty apps โ and retailers should, too. Customers use a retailerโs app in-store for several reasons: making a purchase, checking which aisle a product is located, processing a return, or redeemingโฆ
A lot has changed since the pandemic, yet one debate continues to divide retail experts and it involves the uncertain future of brick-and-mortar stores. Pessimists argue that the return on investment is too low, and that the migration to e-commerce is only just beginning. Others believe that in-store shopping serves an experiential purpose, which cannotโฆ
After the pandemic, customers returned to shop in-store. While this is undoubtedly great news for the industry, it does put further pressure on retailers. As a result, retailers must find innovative solutions to mitigate these effects by implementing sufficient brand identification solutions that assist in relieving in-store pressures and maximizing sales. The retail industry isโฆ
The retail industry is an integral part of the U.S. economy, providing jobs for 52 million people across the country, more than any other industry. Frontline retail workers are the glue that holds businesses together. Yet, the challenges they face often go unaddressed, especially given their growing list of responsibilities, made even longer by theโฆ
If an e-commerce website was a physical store, it would look vastly different to each shopper, containing only shoes in their size or items in the right color. To compete with this deeper personalization, the savviest brick-and-mortars look to mold every aspect of the in-store shopping experience โ from lighting to music to smell โ toโฆ
A long wait in a crowded physical queue can undo the best customer experience. Even a short line that takes forever can torpedo your reputation with a customer. That said, you can consider a customer who decides to endure a long line a victory โ you still made the sale and now just need toโฆ
In a larger-than-life Broadway theatrical production, the audience can often take for granted what happens behind the curtains to produce a stunning show. Instead, they bask in the delight of the show before their eyes. In retail, itโs not all that different. Shoppers tend to focus on the shelves or delightedly engage in the manyโฆ
During the early 2000s, while the retail industry was getting battered by e-commerce, grocery stores were seemingly safe. Twenty years โ and a pandemic โ later, much has changed; e-commerce and delivery services have transformed grocery retail. Today, when consumers visit a store, they enter with much higher expectations. A convenient and smooth, seamless shoppingโฆ
The National Retail Foundation's (NRF) annual convention in New York is the best way to get the pulse of the retail sector. This is where the who's who of the retail industry gather to share their thoughts on the business. Listening to top CEOs, analysts, industry veterans, and new startups provides a unique insight intoโฆ