September 24, 2018 at 10:52 am
Ready for Christmas? No, I’m not kidding. The holidays may be a few months away, but it's not too early to start planning. My decorations may not come out until December, but after years of working in retail, I start creating gift lists and making holiday plans as soon as my kids go back to…
September 17, 2018 at 11:16 am
In episode 163 of Total Retail Talks, recorded at the Customer Relationship Management Conference (CRMC) in Chicago, Kent Zimmerman, vice president of digital at Shoe Carnival, discusses how the family footwear retailer is using customer data to personalize marketing communications, particularly email, helping to drive conversions and, ultimately, loyalty.
September 14, 2018 at 12:14 pm
In this episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss LIDS’ successful use of artificial intelligence (AI) to curate customized email lists, improving the program's open, clickthrough and conversion rates. Furthermore, an analysis of the wide variety of applications for AI in retail is presented.
September 5, 2018 at 2:33 pm
In this interactive webinar, we’ll delve into re-engagement campaign strategies that will keep folks interested in your brand.
August 22, 2018 at 1:39 pm
LIDS, an omnichannel retailer of hats and other athletic apparel, partnered with Salesforce and its artificial intelligence-powered Einstein solution to improve the performance of its email program. Specifically, LIDS is using Einstein to help it get more accurate insight into its subscribers’ engagement and intent, and then customizing messaging for curated lists based on the…
August 7, 2018 at 9:18 am
Email marketing is going on 20 years as a viable direct marketing channel. Although it has proved itself to be a recession-proof channel, how we do email hasn't changed dramatically over those 20 years. Change is coming, though. Are you ready to change with it? The consumer inbox still has limited interactivity and sporadic constraints…
July 31, 2018 at 12:40 pm
Join us for this webinar to learn how retailers are addressing the challenge of improving customer intelligence and retail analytics.
July 26, 2018 at 2:23 pm
The email identity system empowers retail marketers to stop blasting. Instead, with email as the “Rosetta Stone” of customer marketing, they can deliver targeted, personalized communications to get customers back again and again. They can identify and target lapsed customers and try to reactivate them. But faced with a siloed P&L that doesn’t recognize revenue per customer, very few take that route. Marketers that push past that barrier can capture a huge competitive advantage with stronger, more profitable customer relationships.
July 24, 2018 at 9:06 am
The value of an email keeps popping up in marketing circles these days. Why? Because direct marketers are trying to justify how important it is for store associates to collect customers’ email addresses. Sounds mundane, but it’s critical. If you have a customer’s email address, you can better understand and market to them with increasing…
July 19, 2018 at 2:11 pm
Yon-Ka Paris understands the value of personalized shopping experiences. Since 1954, the skincare company has been selling botanically-enriched creams, lotions and booster concentrates in spas worldwide. And since 2015, Yon-Ka Paris has been selling its products direct to consumers via its e-commerce website. Yon-Ka Paris’ products are all tailored to help meet the unique need…
