Customer Data

Data is easily one of the world’s most valuable resources and represents an opportunity to level the playing field between the haves and the have-nots. If accessible, data can help online and offline retailers of all sizes build bigger and bigger businesses — even in the age of Amazon. At the same time, a lack…

People still want what brick & mortar can deliver them, especially when customer service is based on a single view of the customer.

The continued growth and popularity of online shopping is creating new challenges for brick-and-mortar retailers. However, by making use of the right analytical tools, there's no reason why these stores should feel threatened. Physical stores continue to be a valuable channel for retailers because they offer something online retailers can't: a tactile experience. Even Amazon.com,…

Amazon.com has raised consumer expectations of retailers on levels of service, speed and ease of use. Amazon has built an amazing search and recommendation engine by capturing years of transactional and search data on its platform. Once a consumer has found their product, the transaction is designed to be frictionless, incredibly fast and convenient with…

Total Retail is excited to present to you its 50 Best Retail Tips of 2018! For the past several years, the Total Retail editorial team has spent time in the fourth quarter poring over the work of our expert contributors to identify the 50 very best tips of the year, and 2018 was no exception. We…

With tech allowing more access than ever to consumers, retailers have the opportunity to impact their shoppers’ experiences positively.

The brick-and-mortar store is the customer touchpoint least supported by the explosion of retail technology and intelligence.

Understanding consumers’ habits and preferences is key to reaching them effectively with the right products and offers.

In episode 174 of Total Retail Talks, Executive Editor Joe Keenan interviews Patrick Stewart, CEO, Apricot Lane Boutique, a women's fashion retailer. In this wide-ranging conversation, Stewart discusses what Apricot Lane is doing to acquire and retain millennial customers, how the brand's social consciousness factors into those efforts, why the in-store shopping experience is integral…

Amazon.com exposed some of its customers’ names and email addresses on Wednesday because of a "technical error," according to emails the company sent to affected customers. BetaNews, which first reported the incident, said affected customers received an email that said Amazon had " … inadvertently disclosed your name and email address due to a technical error." The email…