Teamwork Touted at Sundance
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The program's over-riding benefit? Reduced employee turnover. It gives CSRs something to work towards and provides informational sources beyond the team leader to the lower levels. "The CSRs can master specific skill sets instead of trying to learn everything right out of training," Taggart says.
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- People:
- Donna Loyle
- Tim Taggart
- Places:
- Salt Lake City
Reported Donna Loyle
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