Teamwork Touted at Sundance
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To get to level two, CSRs must demonstrate competency as a level one, complete another two days of training and pass a written test. As a level two, a CSR can do all of the duties as a level one, in addition to mentoring level ones and answering basic customer service queries. To stay a level two, CSRs must pass periodic refresher tests. Upon completion of level-two training, CSRs get a wage increase of 50 cents per hour.
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- People:
- Donna Loyle
- Tim Taggart
- Places:
- Salt Lake City
Reported Donna Loyle
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