Continue to your page in 15 seconds or skip this ad.

The Retailer's Source for Content & Community

Topics
- Back To Main Menu
- Topics
- Brick-and-Mortar
- E-Commerce
- Management
- Marketing
- Merchandising
- Mobile
- Omnichannel
- Operations & Fulfillment
- Professional Development
- Technology
Events
- Back To Main Menu
- Events
- Live Events
- Webinars
- Virtual Exchange
  - Back
  - Virtual Exchange
  - January 2025
  - July 2024
  - February 2024
  - Browse All
- Women In Retail Leadership Summit
Podcasts
- Back To Main Menu
- Podcasts
- Total Retail Talks
- Total Retail Tech Insights
Videos
Blogs
- Back To Main Menu
- Blogs
- Tim Ash
- Reggie Brady
- Jim Gilbert
- Maria Haggerty
- George Hague
- Stephen R. Lett
- Rob Martinez
- Susan J. Mcintyre
- Joe Palzkill
Resources
- Back To Main Menu
- Resources
- Top 50 Tips of 2024
- 2024 Retail Technology Report
- Top 50 Fastest-Growing Retailers
- Browse Resources
- Add a Resource
Research
Subscribe
- Back To Main Menu
- Subscribe
- Total Retail Report newsletter

March 28, 2013

What Retailers Can Learn About Customer Retention From the Latest Airline Mega Merger

By Bryan Pearson

Facebook Facebook Twitter Twitter LinkedIn LinkedIn Email Email 0 Comments Comments

Bryan Pearson is president and CEO of LoyaltyOne, and author of "The Loyalty Leap."

« Previous 1 2 3 4 5 6 7 8 9 10 11 All

0 Comments

View Comments

People:
Fred Reichheld

Places:
Seattle
Toronto
US

Bryan Pearson Author's page

Related Content

How Australian Retailers Are Elevating Gifting

How Retailers Can Mitigate Return Policy Abuse

Amazon to Bring Faster Delivery to Rural Areas

Unlocking the Power of In-Store Retail Media

How Customer Service Scripts Can Create Legal Risk

Turn Prime Day Shoppers Into Loyal Customers

Comments

Subscribe

Find Resources

Categories

E-Commerce (227)
Omnichannel (139)
Marketing (125)
Technology (102)
Retail Stores (76)
Mobile Commerce (75)

Show More Categories

Types

Best Practices (7)
Case Studies (11)
Company Profiles (1)
How-to Guides (36)
Industry Sector Reports (68)
Questions and Answers (8)
Research (64)
Special Reports (182)
Technology (2)
Tips and Tools (26)
Trends/Analysis (20)
Video (23)
Webinars (158)
White Papers (162)

Have great content to share?

Upcoming Webinars

How AI Is Empowering the Marketer to Do More

Learn how retail marketing teams eliminate bottlenecks, personalize at scale, and act in real time through AI-optimization.

Customer Service

Subscribe to the Total Retail Report Newsletter

Find a Career in Retail

Find Retail Whitepapers

Facebook
LinkedIn

Explore NAPCO Media

Printing & Packaging

Printing Impressions In-plant Impressions Packaging Impressions Wide-Format Impressions Promo Impressions Apparelist

Printing & Packaging Events

Inkjet Summit Digital Packaging Summit Wide-Format Summit Apparel Decoration Summit PRINTING United Expo

Retail & NonProfit

Total Retail NonProfit Pro

Retail & NonProfit Events

Retail Roundtables Women in Retail Leadership Summit Women in Retail Summit On The Road NonProfit POWER Total Retail Tech

Copyright © 2025 NAPCO Media. All Rights Reserved.

Recommended for you

This site uses cookies for tracking purposes. By continuing to browse our website, you agree to the storing of first- and third-party cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing and communication efforts.
Privacy Policy | Terms of Use | Close

x