The combined airline should use the data gleaned from travel patterns to tell the Seattle-to-Toronto flyer specifically how program changes will affect her travel plans in good ways. It should create a dedicated website and hotline, and monitor social media and call-center activity to gain insights from customer comments.
What Retailers Can Learn About Customer Retention From the Latest Airline Mega Merger
The combined airline should use the data gleaned from travel patterns to tell the Seattle-to-Toronto flyer specifically how program changes will affect her travel plans in good ways. It should create a dedicated website and hotline, and monitor social media and call-center activity to gain insights from customer comments.