Live Help Can Increase Sales & Build Customer Loyalty This Holiday Season
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Ryan Hoppe
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Live help provides other benefits, such as a reduction in returns. Just as a customer service rep in a store might convince a shopper to keep a product — or at least buy an alternative — live help can intercept customers before they try to make online returns. Calls that are taken via click to call from the web are also much shorter than standard calls, helping reduce the cost of customer service.
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