Live Help Can Increase Sales & Build Customer Loyalty This Holiday Season
By
Ryan Hoppe
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
Just as a physical store agent can see shoppers, read their body languages and directly interact with them, agents responding to live help can benefit by leveraging shoppers’ real-time web context. Business rules can detect signs of online abandonment or trouble to proactively offer live help.
When shoppers accept the live help invitation, agents can “see” their browsing histories on the site and what pages they're on. They can also co-browse the site with shoppers to direct them to the right merchandise or forms, or even complete forms for them.
0 Comments
View Comments
- Companies:
- ATG
- People:
- Ryan Hoppe
Ryan Hoppe
Author's page
Related Content
Comments