Live Help Can Increase Sales & Build Customer Loyalty This Holiday Season
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Ryan Hoppe
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Data shows that live help can reduce shopping cart abandonment by as much as 40 percent in some cases. Moreover, shoppers who use click to call and click to chat convert sales at a rate of anywhere from five times to 20 times that of normal web visitors, and often buy 10 percent to 30 percent more because agents can cross-sell and upsell during interactions.
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