Live Help Can Increase Sales & Build Customer Loyalty This Holiday Season
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Ryan Hoppe
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Now, imagine this scenario on the web. You’re comparing products, but there’s no one to ask for more information. What do you do?
Recent surveys show that a majority of online shoppers want the option of online chat and "click to call" to get immediate assistance when browsing online. Sometimes shoppers need help making purchase decisions and completing transactions online. Yet only a small, but still significant, portion of consumers have tried "click to call" or "click to chat" on the web.
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Ryan Hoppe
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