Live Help Can Increase Sales & Build Customer Loyalty This Holiday Season
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Ryan Hoppe
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Clearly there’s a gap between what consumers want and expect online, and what online retailers provide. (For more information on these survey results, click here.)
Live help services can be quick, easy and valuable solutions for retailers looking to drive conversion rates, reduce shopping cart abandonment and build customer loyalty this holiday season. Both click to call and click to chat are add-on web technologies that provide online shoppers with an immediate connection — either voice or text chat — to a live agent at the click of a button.
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