J.C. Penney Revamps Its Fulfillment Operation (672 words)
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Now, housed in Wawatosa are five companies, all of which need their own product lines to be picked, packed, shipped and sometimes returned. Essentially, it looked like a recipe for disaster.
J.C. Penney wanted two things to happen at the Wawatosa location. It wanted a multi-company picking process, and it wanted the facility to handle its own returns.
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