J.C. Penney Revamps Its Fulfillment Operation (672 words)
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J.C. Penney relies heavily on its truck distribution network, which makes deliveries almost daily to every store in the country, and UPS to meet its 48- to 72-hour delivery standard. J.C. Penney has also operated an in-store pick-up model. This model allows catalog customers to collect their merchandise at the closest store, and store customers can order an out-of-stock item and then pick it up at the store. While the idea of shipping a catalog product to a store seems odd to many, it has been extremely successful for the company.
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