How Not to #Fail: A Look at CRM
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CRM systems follow the "garbage in, garbage out" mantra. If the execution of your new program is based off bad navigation and invalid information, it won't be effective. In fact, it could be detrimental to the business. Depending on the business and operation, the workforce can be incredibly diverse — e.g., location, mobility, language, experience. All considerations need to be taken into account during implementation and rollout. Failures are often a result of neglecting the workforce, causing ruptures in the organization's business.
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Malcolm Poulin
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