Consumer Praise Lessens for Marketers’ Web Sites

As the focus of many multichannel catalogers shifts to online sales, it appears many of their Web sites aren’t prepared to handle increased quantities of orders. In a recent survey conducted by Decision Direct Research, the marketing research arm of list firm the Millard Group, consumers said product selection from specific brands meeting their expectations is decreasing. Of the nearly 50,000 online shoppers who completed the survey, 65 percent indicated that product selection doesn’t match what they’ve come to expect from specific brands, a 10 percent drop from last year. Other highlights from the survey follow.