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Rick Chavie
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This past holiday season was unfavorable for many online retailers that struggled to deliver orders in time for Christmas, provided subpar customer support, faced inventory and out-of-stock issues, and, at times, even delivered the wrong product. Website functionality also fell short as a large portion of online retailers’ shopping experiences consisted of outdated websites with limited functionality, slow load times and insufficient product details. This caused frustration and disappointment among consumers, driving them to shop at brick-and-mortar retailers.
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- Companies:
- Amazon.com
Rick Chavie
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