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Rick Chavie
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However, online retailers experienced significant drops in customer satisfaction levels, down close to 5 percent — the sector's lowest score since 2001. Online retailers are grappling with serious customer satisfaction issues and complaints about poor customer service and experience. This is especially true for smaller sites, including pure-play e-commerce retailers and traditional brick-and-mortar retailers’ online counterparts.
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- Companies:
- Amazon.com
Rick Chavie
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