White Papers

Joe Keenan is the executive editor of Total Retail.

Consumers are constantly bombarded by hundreds of competing messages from brands, many of which deliver inconsistent experiences across different channels. Download the playbook to learn how to capture consumer attention by creating personalized, omni-channel experiences.

Machine learning is helping retailers tailor offers to specific customers and increase efficiency in-store and online. Read more to learn why 54 percent of businesses are already implementing machine learning or plan on adopting it within the next three years.

In Q3 2017, SLI Systems found expectations for increased online revenues steadily increasing year-over-year, brick-and-mortar forecasts upbeat, but geographic expansion plans waning. In addition, many retailers have concrete AI plans for the next 12 months, yet VR/AR, voice-activated apps and virtual buying assistants remain elusive. Lastly, the study found customer experience taking second place among top priorities for the first time — trailing only replatforming as the top initiative in Q3. The full report is available for download.

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