Omnichannel

Small Stores, Big Impact: Why Retail Media is a Weapon for the Shrinking Retail Landscape
May 1, 2024 at 10:56 am

Online sales accounted for nearly 20 percent of all retail sales worldwide in 2023, and retailers are beginning to rethink the way they approach brick-and-mortar stores. Recent announcements by industry giants Macy's and Best Buy, which are focusing on smaller-format locations, underscore the urgency for all retailers to adapt to evolving customer expectations and digitallyโ€ฆ

Unlock Omnichannel Customer Loyalty With Composable Commerce
April 15, 2024 at 3:55 pm

Regardless of the time, location or platform that customers choose to interact with their favorite brands, they expect a personalized and engaging experience. And for businesses that can deliver a unified experience, meeting customers' heightened expectations is a great opportunity to outperform rivals. In fact, 80 percent of customers admit that the experience a companyโ€ฆ

Wayfair Exec on its Expansion Into Brick-and-Mortar Retail
April 10, 2024 at 12:59 pm

While at Shoptalk in Las Vegas last month, Editor-in-Chief Joe Keenan interviewed Liza Lefkowski, vice president of proprietary brands and retail at Wayfair, an e-commerce furniture and home goods company. During their conversation, Lefkowski discusses her role within the company, the cross-channel behaviors she's seeing from Wayfair's customers, improving the customer experience through cross-channel touchpoints,โ€ฆ

How Cellular Connectivity is Pivotal to the CX and the Bottom Line for Physical Stores
April 9, 2024 at 10:21 am

With 2024 in full swing, the results are in from the 2023 retail peak season, and one thing is clear: digital is embedding itself as the channel of choice for shoppers. According to analysis by Mastercard, in-store sales during Black Friday increased just over 1 percent compared to 2022 figures, whereas digital sales shot upโ€ฆ

Sam's Club Leans Into Digital to Optimize CX
April 8, 2024 at 2:50 pm

In episode 447 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Sabrina Callahan, vice president, e-commerce at Sam's Club, a leading membership warehouse club offering superior products, savings and services, part of the Walmart portfolio. During the wide-ranging conversation, Callahan discusses her role at Sam's Club (1:15), collaborating with other departments within the company toโ€ฆ

DoorDash Adds Lowe's as First Home Improvement Retail Partner
April 1, 2024 at 7:15 pm

DoorDash has entered the home improvement category with a new partnership with Loweโ€™s Companies. The delivery aggregator announced yesterday that it will offer on-demand delivery from more than 1,700 Lowes' stores nationwide. This partnership marks DoorDashโ€™s first foray into the home improvement category and builds on the significant selection offerings on the platform, with more than 99โ€ฆ

Navigating Multichannel Operations for Better Buying Experiences
March 19, 2024 at 3:18 pm

According to McKinsey, more than half of business-to-consumer customers engage with three to five channels each time they make a purchase or resolve a request. The evolution of technology has transformed these channels into explicit, interconnected conduits directly impacting customer satisfaction. In todayโ€™s retail landscape, it's no longer sufficient to merely acknowledge this fact; retailersโ€ฆ