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Forecasting 2019: 10 Trends in Retail and E-Commerce
January 17, 2019 at 1:01 pm

Retail and e-commerce change rapidly based on consumers shifting behaviors. Merchants must find new ways to sell their products. Here are 10 trends that figure to impact the online retail industry in 2019 and beyond: 1. Changing Attitudes Towards Traditional Advertising The cost of advertising is increasing manufacturer's suggested retail price (MSRP) by an estimated…

Enhanced Customer Dwell Time Drives Retail Profits
January 17, 2019 at 12:33 pm

In the retail industry, customer experience has always been important, but it's now vital to drive customer satisfaction, repeat business and store profitability. Improving customer satisfaction and dwell time drives more items in the shopping cart and enhanced profitability. There’s a growing demand for new technologies to help retailers improve operations, develop stronger connections with today’s…

2 Areas Where Data Accessibility is Driving Cross-Channel Innovation
January 16, 2019 at 12:31 pm

Data is easily one of the world’s most valuable resources and represents an opportunity to level the playing field between the haves and the have-nots. If accessible, data can help online and offline retailers of all sizes build bigger and bigger businesses — even in the age of Amazon. At the same time, a lack…

5 Trends E-Commerce Retailers Need to Know for 2019
January 14, 2019 at 8:05 am

Eager to know what 2019 holds for the world of e-commerce? Here are five key e-commerce trends that promise to fuel retailers worldwide in the coming year, including the continuous rise of machine learning to a more sophisticated focus on the omnichannel customer experience, selling on social media and more. 1. Machine Learning Changes Everything…

Amazon and Data, Shifting the Consumer Experience: A Retailer’s Dilemma
January 10, 2019 at 11:33 am

Amazon.com has raised consumer expectations of retailers on levels of service, speed and ease of use. Amazon has built an amazing search and recommendation engine by capturing years of transactional and search data on its platform. Once a consumer has found their product, the transaction is designed to be frictionless, incredibly fast and convenient with…

The 50 Best Retail Tips of 2018 Are Here!
January 9, 2019 at 1:11 pm

Total Retail is excited to present to you its 50 Best Retail Tips of 2018! For the past several years, the Total Retail editorial team has spent time in the fourth quarter poring over the work of our expert contributors to identify the 50 very best tips of the year, and 2018 was no exception. We…

5 Retail Predictions for 2019
January 9, 2019 at 12:45 pm

Based on the retail advancements we witnessed last year, here are five predictions industry leaders should keep an eye out for in 2019.

Retailers’ Tech Spending Focused on Improving CX
January 8, 2019 at 1:14 pm

Retailers are looking for ways to improve their customers‘ experiences across all channels in which they interact with their brands, and they're turning to technology solutions to help them do so. This was a key finding from Total Retail's 2018-2019 Retail Technology Report, which provides data and analysis on retailers current usage of technology, as…

5 Ways to Update Your E-Commerce Site in the New Year
January 7, 2019 at 12:04 pm

The New Year is a perfect time to give your e-commerce site the refresh that it needs. With the holiday season behind us, it’s time to prep for the year ahead, and an important part of that is getting your website up-to-date. Not only do you likely need to update products or service offerings, but…

How to Retain Your Holiday Customers in the New Year and Beyond
January 3, 2019 at 12:40 pm

Retailers, it’s time to give yourselves a pat on the back because the holiday season is over and you’ve successfully optimized your mobile strategy. Your brand increased sales, executed a strong holiday campaign, and won the shopping carts of consumers everywhere. But now that you have these new customers, how do you retain them after…

Saks Fifth Avenue Using a Chatbot to Help Holiday Shoppers Find the Perfect Gifts
December 20, 2018 at 11:49 am

For the second year in a row, Saks Fifth Avenue has launched a holiday gift guide chatbot. The upscale department store chain has partnered with Headliner Labs to offer the service on the official Saks Fifth Avenue Facebook page. Visitors to the page can activate the chatbot via the "Send a Message" button. The Facebook…