Customer Service

Retailers are operating in an increasingly unforgiving environment. Shoppers expect fast,…

We’re living in the era of “do not disturb.” Consumers mute notifications, skip ads, and…

If technology matures at a pace closer to dog years than human, then we’ve already witnessed a…

When import thresholds shifted this summer, enterprise retailers faced sudden operational…

For years, retail marketers have measured influence in scale: follower counts, impressions, and…

Holiday marketing is no longer just a three-day shopping sprint, but a three-month marathon…

Retailers have leaned heavily on artificial intelligence and automation to streamline operations and…

For too long, retail marketers sought out the brightest social stars, chasing millions of followers…

Shoppers are used to opening their wallets during Black Friday, Amazon Prime Day, and the annual or…

For years, the path to grocery store shelves was predictable. Today, however, direct-to-consumer (…

Retailers today face relentless pressure to meet rising customer expectations while managing…

Over the past decade, brands have tapped creators to reach new audiences without spending too much…