While multichannel merchants shouldn’t overlook the value of customer acquisition, particularly search and affiliate marketing, they should heed the real measure of a campaign’s success — its conversion rate. In a recent whitepaper from the online business optimization software provider Omniture, Best Practices for Conversion: The New Engagement Funnel in 7 Steps, the conversion process is broken down into seven steps, all with one common objective — to increase relevancy. This week in part one of a two-part series chronicling the whitepaper’s seven-step process, we offer up steps one through four. Next week, we’ll examine steps five through seven. 1. Identify conversion
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