Apple Computer

Apple Store Employees Tell Tim Cook: ‘We're Treated Like Criminals’
June 11, 2015 at 1:57 pm

An Apple Store employee told Tim Cook that the company treats its staff like "criminals." That's according to a recently unsealed email that's part of a lawsuit filed against Apple in 2013. The suit, filed in federal court in California, alleges that Apple Store employees weren't paid wages for time spent waiting while managers checked…

Apple Adds Retail Credit, Loyalty Cards; Renames Passbook to Wallet
June 9, 2015 at 2:35 pm

Apple is adding loyalty cards from top retailers to its Apple Pay mobile payments system and has changed the name of Passbook to "Wallet." In addition to linking debit and credit cards to Apple Pay accounts, users can now also include store credit cards from companies like Kohl's, J.C. Penney and BJ's as well as…

Retailers Reluctant Regarding Apple Pay, Survey Finds
June 5, 2015 at 3:04 pm

In a January earnings call with investors, Apple CEO Tim Cook made a confident prediction: "2015 will be the year of Apple Pay," he said. Since then, the company has aggressively courted retailers — and claimed significant success. "We've spoken to all of the top 100 merchants in the U.S., and about half will accept…

Apple Pay is Creaming Wal-Mart in the Mobile Payment Wars
May 13, 2015 at 3:12 pm

Wal-Mart and a host of other retailers are trying to make inroads in the mobile payments marketplace … and they're failing. One of the most interesting, least talked about wars in technology is turning into a rout. Ever since Apple launched Apple Pay last year, the iPhone maker has been waging battle against an unexpected…

The Top Women in Omnichannel Retail
March 1, 2015

Retail Online Integration's fifth annual list of the leading women executives in omnichannel retail features some of the brightest minds in the industry. This year's nominees were chosen for being in a top-level position within an omnichannel retail organization, along with several other criteria, including their scope of responsibility, achievements within their own companies, and their involvement within the retail industry. Take advantage of this opportunity to learn about the career paths of some of today's leading retail experts, as well as find out what they believe will be the top tip for omnichannel retail success in 2015.

Angela Ahrendts Looks to Revive Apple Stores’ Lagging Sales
November 11, 2014

Thirteen years after the first one opened, the Apple Store has entered an awkward adolescence. While Apple's storefronts remain the envy of the retail world, sales have flattened as the stores undergo a global growth spurt. Using one key measure in the retail industry, the stores generated $4,589 in sales per square foot in fiscal year 2014 — still better than any other brand, but down 23 percent from the $5,971 per square foot logged in 2012, according to research firm Customer Growth Partners.

Apple CEO Cook Goes From Record Sales to iPhone Stumbles
September 25, 2014

Apple Inc. CEO Tim Cook last weekend called the introduction of the iPhone 6 and 6 Plus the "best launch ever." He may have spoken too soon. Just three days after announcing that Apple had sold a record 10 million new iPhones over the opening weekend, Cook was faced with multiple snafus related to the bigger-screen handsets. The company pulled a new mobile software update, dubbed iOS 8.0.1, after the program caused some people to lose cellular service yesterday, and promised a fix soon. 

5 Retail Rules Flagrantly Violated by the Apple Store
July 23, 2014

Apple's glass-cube stores have become as familiar as Subway sandwich shops. But when Steve Jobs opened the first in 2001, the retail venture was expected to fail. "I give them two years before they're turning out the lights on a very painful and expensive mistake," Apple's former chief financial officer, Joseph Goldstein, told BusinessWeek in 

What Retailers Need to Know About iBeacon
February 18, 2014

With approximately 1.5 billion smartphones currently in use today, it's safe to say mobile is radically changing consumer retail behavior. To maximize in-store sales opportunities and minimize hurdles to purchase, retailers must change their approach to reach a new generation of consumers steeped in a mobile lifestyle. But how should retailers best interact with their customers in this new age of mobile? A new innovation from Apple could be one answer: iBeacon. 

Barnes & Noble Eliminates Jobs After Nook Sales Drop
February 11, 2014

Barnes & Noble, the largest U.S. bookstore chain, is cutting jobs as revenue at its Nook tablet unit continues to shrink. "As we've aligned Nook's cost structure with business realities, staffing levels in certain areas of our organization have changed, leading to some job eliminations," Mary Ellen Keating, a spokeswoman for the New York-based retailer, said in an email. She declined to say how many jobs were cut and from what areas of the company. Barnes & Noble reduced Nook prices during the holidays amid continued competition from Apple's iPad.