Today on Total Retail

The future is here and Gen Z won’t be fooled by empty artificial intelligence calories. In 2025, Gen Zers (born between 1997 and 2012) entering the workforce will overtake baby boomers (born between 1946 and 1964) retiring. Gen Z’s expectations for the work experience and the technologies they already embrace will be dramatically different than…

As we approach 2025, small business retailers face mounting pressure to turn a profit, despite ongoing economic headwinds. Rising inflation is causing shoppers to reconsider their discretionary spending, forcing businesses to quickly adapt to protect their bottom lines. So how can businesses thrive in this environment? It all comes down to the customer experience. By…

It’s true that as technology helps us do things quicker, our patience thins. A 2024 Sauce Labs survey found that 82 percent of respondents thought sites or apps contained too many steps. Added to the challenge, 30 percent of customers who do make it to payment are returning their purchases. A good website presence is…

Galaxy Universal, which owns a number of athletic apparel and footwear brands, has acquired Reebok's U.S. operations and its design group. Sparc Group, which has been the operating partner for Reebok in the U.S. since 2021, announced the news in a press release last week that also shared the details of its merger with JCPenney.…

Think about "The Matrix": would you rather take the blue pill, living comfortably in your limited reality, or the red pill, awakening to the true nature of your world? In the world of email marketing, this choice translates into how we view and measure our campaigns. Just as Neo chose to take the red pill,…

Over the past five years, the retail industry has undergone a significant digital transformation, fueled by the rise of online shopping. While this shift has driven progress, retailers still face challenges, such as inflation, labor shortages and supply chain disruptions. To address these hurdles, the industry is turning to advanced technologies such as artificial intelligence…

In today’s fast-paced retail landscape, delivering exceptional customer experiences is more critical than ever. As consumers demand faster service, greater convenience and personalized interactions, businesses are leveraging artificial intelligence (AI) and AI-powered app integrations to meet these heightened expectations and provide smooth, seamless shopping experiences. This trend reflects a growing acknowledgment of AI's capacity to…

January is a crucial time for retailers as crowds flock to stores for discounts, demanding not just attractive deals but the shopping experience to match. In this busy period, mobile connectivity becomes the linchpin for both customer satisfaction and operational efficiency. The days when a good deal alone could satisfy customers are long gone. Today’s…

Jeans brand True Religion has been acquired by private equity firm ACON Investments and retail investment firm SB360 Capital Partners, according to a press release sent by ACON Tuesday. The terms of the deal weren't disclosed. The investment fund SB360 Capital Partners is chaired by Jay Schottenstein, American Eagle's CEO. True Religion's CEO Michael Buckley…

Today's retail landscape is no walk in the park. Communication has evolved unimaginably: endless forums and review sites sharing consumer opinions, expectations for highly personalized experiences, and digital giants like Google and Amazon.com, which have conditioned consumers to expect instant access and gratification. It's more demanding and competitive than ever, and meeting these expectations pushes…