User Experience
If, like me, youโre of a certain age, youโll be able to remember the first version of the Apple website. It was all text, had an appalling layout, and was light years from todayโs sleek offering. Although that was all of 10 years before the first iPhone appeared so we shouldnโt be too hard onโฆ
With the onset of COVID-19, the world changed. As a result, businesses had to efficiently (and swiftly) pivot their planning to adapt to the new lifestyle everyone was now experiencing. During this period, retailers that could quickly and effectively shift strategies rose to the top. Additionally, those that enhanced their customer experience stepped into theโฆ
As restrictions lift and more people venture further from home, the retail, hospitality and travel industries are now experiencing a resurgence after a quiet year. Itโs now full steam ahead for the restaurant, hotel, and venue industries โ so much so, in fact, that in LinkedInโs recent list of the most in-demand jobs, in-person salesโฆ
While developers and CTOs worldwide perform Oscar-worthy "Red Queen" impersonations, screaming that for e-commerce itโs โoff with its head,โ it's worth stepping back to review the actual costs of going headless. Here, weโll discuss headless e-commerce and its associated effects on costs and content. Headless, Simplified Headless e-commerce isnโt new. โGoing headlessโ means separating yourโฆ
Amazon.com said yesterday its online stores had returned to normal service after a global outage disrupted shopping on its country sites. According to outage monitoring website Downdetector, services were disrupted for nearly two hours. At the peak of the disruption, more than 38,000 user reports indicated issues with Amazon's online stores. They occurred on Sundayโฆ
In episode 304 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Matt Powell, chief technology officer of FTD, a premier floral and gifting company. Powell discusses how the COVID-19 pandemic created a surge in gifting demand at the company, why FTD is focusing on improving its technology, and how the 110-year old company is reimagining itsโฆ
Our expert speakers will address how retailers can effectively use individualized promotions as a tool to drive e-commerce sales.
One of the main challenges facing retailers when moving online is looking for technical solutions. Business owners have endless options for technology platforms that can simplify and help scale their businesses. Most retailers are looking for software to improve their processes, but they often make the wrong choice. Retailers need to know precisely what theโฆ
The COVID pandemic forever changed shopping as we know it. Weโve seen human behaviors change virtually overnight due to the impact of COVID. In fact, 60 percent of global customers changed their shopping behaviors since the onset of the pandemic. This simple human shift of being at home vs. being โoutโ had a ripple effectโฆ
COVID-19 forced retailers and restaurants to squeeze yearsโ worth of digital transformations in the span of a few weeks. As in-store shopping and in-person dining models became untenable in March 2020, retailers and restaurants pivoted to contactless delivery/pickup; buy online, pick up in-store (BOPIS); and mobile and loyalty apps to keep their businesses open. Inโฆ