Technology

Joe Keenan discusses three key findings from Total Retail’s latest research report, The 2018-2019 Retail Technology Report.

Among one of several key themes to emerge from Total Retail's 2018-2019 Retail Technology Report is the fact companies are not yet spending on emerging technology such as artificial intelligence (AI), voice commerce, and augmented and virtual reality. Just 10 percent of the 235 respondents to our recent survey said they were currently using AI.…

To create, implement and execute an omnichannel strategy, companies must focus on three things: people, processes and technology.

Perhaps no other industry has been impacted more by the rise of e-commerce, digitization and the disruptive power of mobile than retail. Studies from Nielsen, Deloitte and others have focused on the shift in the balance of power between retailers and consumers, but few have delved into how these disruptive forces are perceived by the retail…

A year-and-a-half ago, as numerous countries dealt with WannaCry’s aftermath, ransomware was one of the hottest topics in retail IT — and all feared what would happen if their systems were suddenly held hostage. But even by the end of 2017, security firm Malwarebytes found that ransomware attacks dropped off significantly. One potential reason: Ransomware…

The long awaited time of the year is finally here, and with giants like Amazon.com taking a stronghold on the market retailers will need to put their best foot forward to rise above this holiday shopping season. This year, Americans spent around $3 billion online between Prime Day and Labor Day, and Black Friday is…

Last year, the retail industry had its most lucrative holiday shopping season in years, and 2018 is expected to beat that record. According to the National Retail Federation (NRF), holiday retail sales in November and December are expected to increase between 4.3 and 4.8 percent over 2017 for a total of $717.45 billion to $720.89…

The majority of retailers are focusing their attention — and budgets — on tried-and-true retail technology systems that have proven return on investment such as e-commerce platforms, point-of-sale (POS) systems, and analytics solutions, according to Total Retail’s 2018-2019 Retail Technology Report, which was released today. This comprehensive report, the second annual, offers readers exclusive insights…

Technology is providing new, enticing means for customers to seamlessly augment their retail experience via connected devices.

Walgreens and FedEx last week announced the nationwide launch of a next-day prescription delivery service called Walgreens Express. The service, both companies said, brings together Walgreens’ extensive network of neighborhood pharmacy locations with the FedEx air-and-ground delivery network to enhance convenience for patients to fill prescriptions. Walgreens will charge $4.99 for the next-day delivery service, and orders…