Supply Chain

Rising consumer expectations for fast (and oftentimes free) order delivery have forced retailers and brands to adjust how their supply chains operate. Automation within the supply chain has become necessary to compete in today's speed-driven environment. Therefore, retailers are investing in technology systems and solutions, including robots, artificial intelligence, machine learning, order and inventory management…

Products? Prices? Websites? There’s not a lot of difference, really. With so much the same today in business-to-consumer (B-to-C) e-commerce, what really makes the online customer loyal to a retailer? UPS posed this question to consumers worldwide as part of the 2019 Pulse of the Online Shopper study. Respondents made their feelings perfectly clear. Transparency…

Clothing rental service Rent the Runway is temporarily halting accepting new customers or new orders while its tries to fix major operational problems that have caused it to delay or cancel orders, angering legions of its customers. Chief executive Jennifer Hyman told customers in an email on Friday that the delays, which started on Sept. 13, stem…

Every retailer and shipper is constantly trying to keep up with Amazon.com. Some are even chasing the ultimate accomplishment of surpassing the online retail giant. Similarly, even Amazon pushes itself to be the best, as it knows that with each conquered goal there's higher expectations from customers waiting for it. As retailers imagine Amazon flipping…

When it comes to the apparel industry, there's a “gap” in how much water is used in their manufacturing processes and how much water could be saved. According to an article in Bloomberg, Gap Inc. CEO Art Peck is pushing for his company to reduce water waste and look for ways to reduce water usage.…

Hardly a day goes by without the issue of waste appearing in the media. Its impact on the environment is becoming increasingly visible, driving changes in consumer behavior and threatening companies’ license to operate. A Long-Term ‘Dual Challenge’ for Retailers Retailers have been pushing hard to take on big issues like wasted packaging, plastic, food…

The race is on. In a bid to capture increased wallet spend, brands around the globe, over 57 percent of them in fact, are racing to launch direct-to-consumer (D-to-C) channels. This explosion marks a shift in the way products are sold, disrupting established industries and causing a fundamental change in brands’ relationships with consumers. But perhaps…

eBay is launching its first end-to-end fulfillment service for sellers next year, the company announced Wednesday. The fulfillment program, dubbed Managed Delivery, will "provide sellers the ability to store, pack and ship their products through expert logistics partners managed by eBay" in third-party warehouses across the country, according to a company press release. Millions of products from…

Blockchain is a game changer for supply chain traceability. And that opens up a huge range of new possibilities for consumer goods brands to drive growth — delivering hyper-relevant customer experiences, engendering deeper customer relationships, and offering something that’s “just right” in the moment. Central to this is transparency. Today’s consumers are more concerned than…

This interactive webinar will feature expert speakers who will address the challenges associated with cross-border e-commerce.