Supply Chain

Lessons in Supply Chain Transparency, CX, and Business Growth From The Bouqs Co.
April 17, 2019 at 3:04 pm

Have you ever thought about where the flowers you purchased came from? This is one of the many questions that John Tabis, co-founder and CEO of The Bouqs Co., works every day to answer through his innovative online floral company. Bouqs is a direct-to-consumer brand that sells flowers from eco-friendly, sustainable farms, and sources stems…

The Tools and Technologies Optimizing Retail Supply Chains
April 12, 2019 at 11:45 am

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss a recently published article by Jon Slangerup of American Global Logistics titled “5 Technology Trends Poised to Transform Retail Supply Chains.” This topic is critical for retailers due to the increasing complexity of supply chains, growing consumer demand for faster deliveries, and…

How HelloFresh is Using Data to Create a More Efficient Supply Chain
April 10, 2019 at 10:53 am

I attended the 2019 Home Delivery World conference in Philadelphia last week. Over the course of two days, the retail logistics conference featured speakers from brands such as QVC, Giant, and Etsy, presenting on topics ranging from grocery and e-commerce, to parcel and heavy goods, to last-mile delivery and returns. A session in the Data…

5 Technology Trends Poised to Transform Retail Supply Chains
April 4, 2019 at 9:26 am

Supply chain technology is entering a renaissance as retailers look to digital tools to transform nearly every aspect of operations. Nearly three-quarters of retailers report plans to digitize their supply chains as they seek to improve real-time visibility and responsiveness in an increasingly challenging environment. With pressure mounting on all sides, a well-run supply chain…

Rent the Runway Valued at $1B After Funding Round
March 22, 2019 at 1:16 pm

Rent the Runway, the online service that provides designer dress and accessory rentals, announced on Thursday a $125 million investment co-led by Franklin Templeton Investments and Bain Capital Ventures that values the company at $1 billion. The financing is the largest funding round Rent the Runway has raised to date, and will bring total equity raised to…

Survey Says: The Role of Delivery is Critical in Customer Loyalty
March 18, 2019 at 11:39 am

How does the delivery experience impact customer loyalty? According to recent MetaPack research of more than 3,500 consumers in North America and Europe, if retailers get the basics right, enable customers to curate their own deliveries, and meet their needs and interests quickly, customers will reward them with long-term commitment and repeat orders. Findings of…

The Holidays Might Be Behind Us, But Peak Season Logistics Challenges Are Far From Over
March 14, 2019 at 10:32 am

As 2019 continues, many retailers are preparing for a post-season pause and an off-peak lull. However, others must plan for peak periods that go beyond the traditional holiday season. Different types of companies experience seasonal peaks at different times of the year, and even “micro-peaks” throughout the year. Whether, for example, it’s New Year’s galvanizing…

Tariffs and Inflation: A Good Time to Forward-Buy Inventory? (Part 2)
March 11, 2019 at 11:14 am

In part one of this series, I looked at how retailers can and should prepare to forward-buy inventory, the pros and cons of the practice, and the factors (i.e., inflation, tariffs) that led the industry to this point. The Tariff Effect Technology is the only way to effectively gauge demand volatility, react and re-plan for…

Gap Inc. CEO Art Peck on 4 Compromises Retailers Must Reject
March 8, 2019 at 2:56 pm

In a keynote presentation earlier this week at Shoptalk in Las Vegas, Art Peck, president and CEO of Gap Inc., detailed four key areas that retailers must not be willing to compromise in order to continually meet rising customer expectations and drive profitable growth. Coincidentally, Peck was on stage a mere four days after Gap…

The Rising Role of Logistics in Retail Strategy
March 7, 2019 at 1:03 pm

The success of a retailer has always hinged on its relationship with consumers, driving brand loyalty, repeat store visits and ultimately sales. So retailers have always set strategies that aim to provide optimal service for customers. In today’s increasingly e-commerce-driven and multichannel environment, retailers are shifting their strategies — with the same goal of providing…