Supply Chain

Frito-Lay Uses Predictive Analytics, Supply Chain Innovations to Grow Sales
November 18, 2019 at 1:00 pm

In episode 222 of Total Retail Talks, Executive Editor Joe Keenan interviews Mike Del Pozzo, chief customer officer and senior vice president of sales at Frito-Lay North America, a leading PepsiCo snack foods brand. Listen in as Del Pozzo discusses the history of the 80-year-old brand, its distribution channels, and how shifting consumer behaviors has impacted…

Why So Many E-Commerce Providers Are Building Their Own Fulfillment Networks
November 18, 2019 at 12:41 pm

When Amazon.com first introduced its “Fulfillment by Amazon” (FBA) program in 2006, it was impossible to know whether the online retailer fully recognized the growth prospects of the market it was walking into. Ironically, Amazon’s owner, Jeff Bezos, has joked about the difficulties of packing and shipping orders from his home-office during Amazon’s early years.…

‘Tis the (Holiday Retail) Season for Cybercriminals to Infiltrate the Supply Chain
November 18, 2019 at 12:18 pm

Cyber risk in retail isn't a new concept. Retail is one of the most targeted industries when it comes to cyber attacks. In fact, over 50 percent of global retailers were breached in the last year. Given the sensitive customer data these organizations often possess (e.g., credit card information and personally identifiable information), it’s not…

Costco and Instacart Test Free One-Hour Prescription Delivery
November 7, 2019 at 1:10 pm

Costco is teaming up with delivery startup Instacart to test free delivery of prescription drugs to its members. The pilot program is limited to California and Washington state, according to two people familiar, and includes delivery to a Costco member’s home or office. One Costco member who has used the service told CNBC that he…

Keeping Pace With ‘Fast Fashion’
October 14, 2019 at 12:28 pm

Did you know the top three words fashion executives use to describe the industry are digital, optimistic, and fast? This was just one of many findings from Mckinsey’s State of Fashion 2019 report, and it makes perfect sense. The metabolism of the fashion industry keeps getting faster: mega brands associated with fast fashion can restock…

How Technology is Helping 3 Leading Retailers Address Supply Chain Challenges
October 2, 2019 at 12:06 pm

Rising consumer expectations for fast (and oftentimes free) order delivery have forced retailers and brands to adjust how their supply chains operate. Automation within the supply chain has become necessary to compete in today's speed-driven environment. Therefore, retailers are investing in technology systems and solutions, including robots, artificial intelligence, machine learning, order and inventory management…

Now-You-(B-to-C)-Me
October 2, 2019 at 11:37 am

Products? Prices? Websites? There’s not a lot of difference, really. With so much the same today in business-to-consumer (B-to-C) e-commerce, what really makes the online customer loyal to a retailer? UPS posed this question to consumers worldwide as part of the 2019 Pulse of the Online Shopper study. Respondents made their feelings perfectly clear. Transparency…

Rent the Runway Pauses Customer Acquisition Amid Operations Challenges
October 1, 2019 at 9:40 am

Clothing rental service Rent the Runway is temporarily halting accepting new customers or new orders while its tries to fix major operational problems that have caused it to delay or cancel orders, angering legions of its customers. Chief executive Jennifer Hyman told customers in an email on Friday that the delays, which started on Sept. 13, stem…

Take a Page From Amazon’s Shipping Playbook
September 5, 2019 at 3:05 pm

Every retailer and shipper is constantly trying to keep up with Amazon.com. Some are even chasing the ultimate accomplishment of surpassing the online retail giant. Similarly, even Amazon pushes itself to be the best, as it knows that with each conquered goal there's higher expectations from customers waiting for it. As retailers imagine Amazon flipping…

Why Should CEOs Embrace Supply Chain Ethics? Because Everybody Benefits
September 4, 2019 at 11:22 am

When it comes to the apparel industry, there's a “gap” in how much water is used in their manufacturing processes and how much water could be saved. According to an article in Bloomberg, Gap Inc. CEO Art Peck is pushing for his company to reduce water waste and look for ways to reduce water usage.…