Store Associates

Tulip recently surveyed over 200 store associates to understand their experiences in brick-and-mortar stores. This report illustrates the detailed survey results and helps readers understand how sales associates are using mobile devices in-store. In addition, the report addresses store associates’ experiences using technology to interact with customers in today’s digital climate.

Wal-Mart Stores Inc. said last week it's rolling out shelf-scanning robots in more than 50 U.S. stores next year, to replenish inventory faster and save employees’ time when products run out. While Wal-Mart has been testing shelf-scanning robots in stores in Arkansas, Pennsylvania and California for the past three years, by the end of January,…

Target is giving thousands of its employees a raise. The retailer announced this week that it will start raising its minimum wage next month to $10 an hour, and will eventually raise it to $11 an hour for all U.S. stores. "Target has always offered market-competitive wages to our team members," Brian Cornell, Target’s CEO,…

A spokesman for Sam's Club, the retail warehouse division of Wal-Mart Stores Inc., confirmed that it's eliminating 700 positions at its U.S. clubs as the company continues to explore ways to control costs and improve efficiency in its operations. Jobs to be eliminated include club-level accounting employees, whose jobs Sam's Club is automating. The employees affected by…

First impressions are more important than you realize. It’s said that people form their opinions about someone within 15 seconds of meeting them. If you’re opening a brick-and-mortar store, first impressions are vital. Overall, competition in the retail sector is intense, but things are much tougher when opening a brick-and-mortar store. Consumers should be able…

Although the majority of consumers still prefer to shop in-store, 72 percent admit to showrooming in the last 12 months. Smartphones are changing the way people shop, challenging retailers to adapt to the changing times. In August, Salesfloor, a technology platform for omnichannel retail associates, announced a mobile messaging feature that connects customers to their local store…

In episode 104 of Total Retail Talks, recorded at the Total Retail Talks Live! event in Seattle, Peter Francis, vice president of digital growth and acquisition for T-Mobile, discusses the role brick-and-mortar stores will play in the company's future. Francis addresses how T-Mobile views omnichannel retail, and what the company is doing to execute on…

Bed Bath & Beyond has sped up a plan to “realign” its store management structure, resulting in a reduction of about 880 department and assistant store manager positions. "These actions accelerate a transition in store management roles that began more than a year ago through store hiring practices and attrition," the company said in a…

Best Buy is eliminating about 400 members of its Geek Squad workforce, with a goal of outsourcing that work and moving those employees to other positions. The affected positions are on the Geek Squad’s covert team, who often work from their homes to provide remote technical support to customers. A Best Buy spokesperson said that…

Lane Bryant has launched LaneStyle Studio, a free in-store personal styling service. The service is designed to create an elevated retail experience that will drive consumers in-store. Customers can make one-on-one appointments with in-store stylists who act like personal shoppers. The service will be available in over 40 Lane Bryant stores across the country. Lane Bryant operates…