Store Associates

American Signature Adjusts for Omnichannel Shoppers
June 9, 2016 at 10:49 am

Reacting to consumers’ evolving shopping behaviors, noticeably their transitioning between online and offline channels, retailers have had to make adjustments to their organizations to ensure customers and employees alike are satisfied. Internal departments that used to operate in silos — e.g., web and store teams — have become interchangeable, including how they're compensated for their…

Workforce Productivity, Morale Are Key to Omnichannel Success
June 8, 2016 at 9:58 am

Workforce management can be the difference between a retailer becoming a cautionary tale or thriving and going the distance to increase market share and meet customer expectations. With agile omnichannel execution, expanding fulfillment options and seamless customer engagement increasingly vital to brand loyalty and profitability, retailers are tasking their associates with more responsibilities than ever…

How Will a Higher Minimum Wage Affect Retailers?
April 7, 2016 at 9:11 am

On April 4, the governors of California and New York voted to approve new legislation that will increase the states’ minimum wages over the next six years. Both states will gradually raise the minimum wage rates to $15 an hour by 2022. The minimum wage in New York is currently $9.00, equating to just under…

Big Lots’ Turnaround Hasn't Come at Expense of Workers
March 21, 2016 at 12:02 pm

When Sports Authority filed for Chapter 11 bankruptcy recently, some of the headlines blamed the retailer's woes on the shift to online shopping. While that's a convenient excuse — and no doubt has some validity — retailers both local and national have shown that online shopping isn't necessarily the be-all, end-all. Consider Big Lots.

Why J.C. Penney Store Managers Were Receptive to CEO Marvin Ellison’s ‘BS’
March 17, 2016 at 10:28 am

J.C. Penney CEO Marvin Ellison started day three of its annual store managers meeting on Wednesday talking about BS (business simplification). Just in case Penney store managers had any doubts about what they heard the day before, there was a bright red BS stamp covering old rules and titles of cumbersome reports on a screen behind…

Starbucks-Led Coalition Commits to Hiring 100,000 Disconnected Youth
July 13, 2015 at 2:12 pm

A coalition of executives from some of the nation's largest companies, spearheaded by Starbucks CEO Howard Schultz, pledged to hire 100,000 young Americans who have been shut out of the job market. The 100,000 Opportunities Initiative, which launches Monday, aims to give a leg up to some of the estimated 5.5 million Americans, ages 16…

Apple Store Employees Tell Tim Cook: ‘We're Treated Like Criminals’
June 11, 2015 at 1:57 pm

An Apple Store employee told Tim Cook that the company treats its staff like "criminals." That's according to a recently unsealed email that's part of a lawsuit filed against Apple in 2013. The suit, filed in federal court in California, alleges that Apple Store employees weren't paid wages for time spent waiting while managers checked…