Store Associates

Turn Useless Reports Into Actionable Data
January 16, 2017 at 8:00 am

Retailers collect a massive amount of data every day. That data gets turned into reports, which are distributed throughout different branches of the company, including store associates. However, do those store associates know what to do with all the reports sent to them? Most of the time the answer is “no.” In the session “Prescriptive…

Lowe's Cutting Jobs, Shifting Employee Roles
January 13, 2017 at 9:37 am

Lowe’s Cos. is cutting thousands of jobs and shuffling thousands more around as it tries to adapt to shifting shopping habits. A source told MarketWatch that the home-improvement retailer plans to eliminate less than 1 percent of its workforce, or fewer than 3,000 jobs. Also, workers with “back-of-house responsibilities” will be shifted to consumer-facing roles,…

Whole Foods Accused of Cheating Employees Out of Bonuses
December 23, 2016 at 10:18 am

Whole Foods Market is being sued by one former and one current employee of a Washington, D.C. store, alleging that the company cheated them out of bonuses. Last week, Whole Foods said that nine managers at stores in Maryland, Virginia and the District were fired for gaming the chain’s “gainsharing” program, which awards bonuses to employees…

More Retailers Agree to Halt ‘On Call’ Scheduling
December 20, 2016 at 12:06 pm

On Tuesday, six retailers agreed to stop the practice of on-call scheduling after they received inquiries about it from a group of state attorneys general. They join a growing number of retailers that have vowed to ditch on-call scheduling and give their employees more predictable hours. Aeropostale, Carter’s, David’s Tea, Disney, PacSun and Zumiez all said…

Staples Attracting Talent by Paying Employee Student Debt
November 10, 2016 at 10:43 am

Americans are more burdened by student loan debt than ever before. Statistics show that about 44 million borrowers owe a collective debt of $1.3 trillion, and the class of 2016 just graduated with an average debt of $37,172 — up 6 percent from last year. Earlier this year, The Wall Street Journal reported that many of…

Redefining Customer Service Through Trust and Rapport
October 26, 2016 at 9:21 am

For better or worse, e-commerce has truly transformed the traditional shopping experience at brick-and-mortar retail locations. Customers visiting a physical store have greater expectations for a product to be in stock and priced competitively with similar retailers or online shopping outlets such as Amazon.com. They expect stellar customer service, because it would be even easier, if not more convenient,…

REI to Close Again on Black Friday
October 25, 2016 at 11:51 am

REI will keep its stores closed on the day after Thanksgiving for the second straight year, even though it's one of the busiest shopping days of the year. It will also again pay employees for the day off in a campaign that encourages people to spend time outdoors. Online shoppers can put items in their cart,…

Macy's to Open Earlier on Thanksgiving
October 18, 2016 at 11:38 am

Macy's has reaffirmed its commitment to Thanksgiving Day shopping, announcing yesterday that it will open its stores an hour earlier this year. The retailer plans to open at 5 p.m. on Thanksgiving, with most Macy's stores closing at 2 a.m., and then reopening at 6 a.m. Friday. Macy's cited "ongoing customer interest in shopping on Thanksgiving"…

Wal-Mart Raises Salaries Ahead of Overtime Rule
October 13, 2016 at 10:11 am

Wal-Mart is giving its managers pay raises ahead of the new federal overtime wage mandate. The retailer raised the starting salary for various managers from $45,000 to $48,500 at the start of September. The Department of Labor rule, set to go into effect on Dec. 1, raises the top salary threshold under which executive, administrative and professional…