Payment Options

The Future of Customer Loyalty (and the Tech That Defines it) is in Millennials’ Hands
February 6, 2020 at 10:41 am

Businesses have become all too quick to market to Gen Z, the emerging buyers continuing to dominate headlines. However, it could be dangerous to focus so heavily on these new consumers when we’ve barely begun to understand millennial shoppers. Looking ahead is important, but brands are just chasing the shiny new object by pivoting right…

How Strong 2019 Holiday Gift Card Sales Will Kick-Start the Economy in 2020
January 28, 2020 at 10:25 am

With the holiday 2019 season in the rearview, now’s the time for retailers and marketers to reflect upon key trends that emerged during a wildly successful shopping season — and leverage those takeaways to kick off a profitable 2020. Despite debate early on about the impact of political issues (e.g., Chinese tariffs) and the fewer…

3 Retail Technology Trends to Watch in 2020
January 16, 2020 at 9:51 am

The dust has settled following the “retail apocalypse” of 2018, and the numbers reveal that retail’s radical transformation is more nuanced than we once thought. While headlines in early 2019 spelled the end of retail, data from IHL Group shows otherwise. In 2019, retailers announced 2,965 more store openings than closings. Certain retailers led the…

Reimagining Commerce for the Age of Connected Devices
January 15, 2020 at 10:08 am

“Alexa, stop the alarm.” “Alexa, play the news.” “Alexa, remind me to buy bread.” Even though it has only been a few years since I bought an Amazon Echo, Alexa has already become an integral part of my life. When I read PYMNTS’ annual How We Will Pay study, in collaboration with Visa, I found out…

Back to the Future: How Store Credit Cards Can Capture Millennial Loyalty for Life
December 23, 2019 at 11:17 am

Customer loyalty is the holy grail for retailers. How to achieve that loyalty (and more importantly, sustain it) can be elusive. However, new research shows that a key driver lies within the unassuming power of traditional store credit cards marketed in untraditional ways, especially with millennial customers, who represent the largest generation in the U.S.…

The Future of Cross-Border E-Commerce
December 13, 2019 at 10:30 am

Despite events happening around the world, from trade disputes to looming legislation with global impacts, we're entering an era of unparalleled growth. According to PPRO research, worldwide cross-border e-commerce grew by 4 percent last year to a current value of $412 billion. To take advantage of this global opportunity, U.S. merchants need to accommodate the very…

Cart Abandonment Issues? It Might Be Your Outdated Payment Processes
December 4, 2019 at 11:11 am

B-to-B retailers are in a constant struggle with cart abandonment. While sellers may be quick to point fingers at the product or blame customer indecision, it’s quite often outdated payment processes that leave buyers unsatisfied and running to the competition. The fact is customer expectations are evolving. And even in the B-to-B space, customers want…

What Consumer Payments Innovation Means for Retailers
November 12, 2019 at 1:12 pm

The trend toward cashless consumer payments has retailers preparing for an evolution at the point of sale (POS). With just 24 percent of Americans carrying cash on a regular basis, merchants will need to accommodate more convenient payment options to keep pace with evolving consumer preferences. A TSYS survey found that debit and credit cards…

The Global Rise of Digital Goods and Services
November 8, 2019 at 9:25 am

There's an evolution occurring in a crucial segment of e-commerce: digital goods and services. Companies like Netflix, Airbnb, and FanDuel have built digital empires that have reshaped the media, travel and gaming industries. In doing so, these businesses (and their peers) are not only driving digital commerce forward, they're reshaping the purchasing expectations of a…

What’s in Your Customer’s Wallet?
October 31, 2019 at 10:11 am

With retail in 2019, it's innovate or get left behind. Merchants must compete to win the business of consumers more than ever before. In this push-and-pull landscape that will only intensify, consumers are demanding more personalized shopping experiences and further asserting their purchase preferences. One trend that has bubbled to the surface is the move…