Payment Options

3 Ways to Get Your Checkout Ready to Go Anywhere
November 16, 2021 at 4:05 pm

Consumers today expect the ability to shop on their own terms, be it browsing on their phone, switching to a desktop to complete an order and then picking it up in-store, or any other mapping process they may take on the route to a purchase. And more importantly, consumers want the experience to be frictionless…

Diverse Merchandise, Financial Accessibility Led Rent-A-Center's COVID Strategy
November 15, 2021 at 12:06 pm

In episode 324 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Sarah Philips, vice president of marketing, and Tim Pitt, former senior vice president of marketing and merchandising, at Rent-A-Center, a rent-to-own industry leader. Philips and Pitt discuss how consumer behavior has shifted among Rent-A-Center customers in the last year-plus, how the business has reacted to those…

The Impact of COVID on the SMB Market: A Deep Dive 
November 10, 2021 at 4:16 pm

2020 was the first year where online sales surpassed in-person sales for small to midsize businesses (SMBs). Despite that, the trend isn't set to continue, and 2021 and 2022 projections show online sales will flatten out to slightly equal in-person sales. As far as face-to-face vs. online sales, the kind of industry where a small business works matters when it comes to how their customers like…

Industry Veteran Shares the Keys to Payments Orchestration at Gr4vy
November 10, 2021 at 3:48 pm

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews John Lunn, founder and CEO of Gr4vy, the only payment orchestration platform built natively in the cloud giving retailers scale and control of their payment stack from anywhere. Lunn discusses his professional background in payments and fintech, his inspiration to start Gr4vy, and…

What the Buy Now Pay Later Trend Means for Retail and Returns
October 7, 2021 at 12:08 pm

Buy now pay later (BNPL) companies like Affirm, Afterpay, and Klarna have been quietly building a loyal customer base for the last few years. Today, 56 percent of U.S. consumers say they have used BNPL providers for retail purchases — up nearly 50 percent from July 2020. Thanks to budget concerns, credit card mistrust, and…

How to Grow and Thrive by Supporting New Payment Methods
October 4, 2021 at 6:10 pm

As the world emerges from the COVID-19 pandemic, retailers are looking for ways to rebound and capitalize on pent-up demand for products and services. With more people opting to shop online than ever before, an obvious place to start is to make it easier for customers to buy. Unfortunately for retailers, the complexity involved in…

How Radial's Connected OMS and Payment Solution Solves Omnichannel Pain Points
September 29, 2021 at 8:41 pm

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Radial's Vice President of Omnichannel Solutions Vikas Aron, and Director of Payment Operations Dave Roessler. Radial is the leader in omnichannel commerce technologies and operations. Aron and Roessler discuss the technology provider's various products and services, and what makes Radial's order management system (OMS) and…

Vaulting and Tokenization Are Key to a Seamless Omnichannel Payments Experience
September 28, 2021 at 4:00 pm

According to McKinsey, nearly three-quarters of people who have tried curbside; buy online, pick up in-store (BOPIS); or delivery want to continue using these services after the pandemic ends. Customer expectations have changed, and it’s become key for retailers to adopt different types of touchpoints across both physical and digital channels. To support the successful execution of these services, retailers…

4 Ways Payments Data Can Help Retailers Create More Commerce
September 20, 2021 at 5:20 pm

As consumers and businesses adapt to a new normal, the retail sector is poised for a significant recovery through 2021. Total retail sales growth will begin to recover, rising 2.3 percent to $5.6 trillion, according to eMarketer. As retailers prepare for what will be a strong close to the year, it's critical to remember lessons…

America’s Stealthy Payments Revolution and Why Retailers Need to Pay Attention
September 9, 2021 at 7:41 pm

Getting a credit card is no longer a milestone for young U.S. consumers. Among all Americans, just 14 percent don’t have a personal payment card. But for Americans under 35, that figure jumps to a third. That’s 36 million shoppers who don’t rely on a credit or debit card as their main means of payment.…